Things to check:
Service icons in WSX app (for 7050 unit look at signal lights on the top right - 3 green)
All green - contact support.
All red -> Check GPS, wifi and cellular icons in Talon. If no icons, contact MTData. (
If they are working, contact Support.
GPS RED Log out of WSX app. Check GPS icon in Talon. How many satellites are on the bullseye? (Need to be at least 3 for an accurate GPS reading). 7050 - GPS is 1st square
Look at Lat, Long columns history in MTData. If GPS is broken it will look like this:
Unlikely the cause (should only stop it statusing). Need to contact support.
Cellular RED - Check if truck is out of coverage. Check cellular icon in Talon. Check about screen (at the bottom of screen shows cellular signal strength). If not showing contact MTData. 7050 - cellular is second square.
Email Support with all of the information you have.