Error Message

gps

1. are they running the latest version of WSX?

Go to settings, chose the '?' top right, will show version

OR: get the driver to log off WSX and tell us the version number on the bottom right of the loading screen.

"Initialization Error. Application failed to load"

There is likely an issue with the SD card in the PDT.

External error - Contractor needs to fix this.

Actions:

- Tracking on Hawke Eye
- Check M16 Queue
- Turn it off and on again using isolation switch if they can
- If none of that work they need to contact MTData

Actions:

- The log in pin and password should be similar. Get him to try both if they're not the same.
- Close the app and try logging in again
- Contact support with the above information

Actions:

- Turn it off and on again using isolation switch if they can
- Log out of Talon
- Log off. Then go: About (3 dots) > Profiles > Refresh (select appropriate Talon. eg. MTD4120XXXXX)
- Try and log in again

Actions:

- Hold down the power and volume button to reset the PDT
- Check MCC Queue
- Log off. Then go: About (3 dots) > Profiles > Refresh (select appropriate Talon. eg. MTD4120XXXXX)
- Try and log in again

Actions:

- Give it 15 minutes and try and log in again
- Turn it off and on again using isolation switch if they can
- If he has access get him to unplug the WIFI dongle (looks like a USB)

Actions:

- Get the driver to double check their pin and try again
- Check pin on MTData. Manage > Driver > Filter > Find driver and edit to view both login and pin
- They need to contact MTData

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