Sr. Customer Service Associate-Voice Process

Job Title: Sr. Customer Service Associate-Voice Process

Company : Allianz Cornhill Informations Services

Closing On:31 March 2011

Contact Email: sujeet.kumar@allianzcornhill.co.in

Job Description:

Working with people: able to show credible experience of working effectively in a team environment, building loyalty and confidence in others.

Ability to learn: able to demonstrate learning from the interview process and the questioning, able to give examples of earlier learning.

Customer Services: able to show credible experience of working with customers and providing a high level of care, behaving in a professional manner & building rapport with Customers. Ideally in a BPO or Call Centre environment.

Problem Solving/Objection Handling: able to show credible experience of effective problem solving, reacting to problems in a calm & professional manner. Resolving the situation appropriately.

Influencing/Persuasiveness: able to show credible experience of influencing or persuading others through establishing needs.

Initiative: able to work with concepts with a view to change/continuous improvement and assisting learning and development.

Resilience: able to show credible experience of resilience in a business/professional environment and to deal with adverse situations in a positive manner.

Essential Skills/Attributes:

Communication: Able to communicate clearly & effectively.

Adaptability: Must be responsive to change as working in a fast pace, regularly changing environment.

Reliability: Due to work priorities in the call centre good time keeping & regular attendance is a priority.

Target Driven: Experience of working under defined targets and achieving such targets.

Preferred Skills:

0 - 3 years in international insurance industry experience.

Excellent English written and oral communication Skills.

Graduate in any discipline ...undergraduates with relevant experience can also apply.

Proficient with Computers (MS office).

Flexible to work in various shifts