Service Delivery Manager

Job Title: Service Delivery Manager

Company : Integrated Dynamic Solutions India Pvt Ltd

Closing On:30 April 2011

Contact Email: jobs@idspage.com

Job Description:

10 + yrs of experience in IT.

Management of an IT Service Delivery team and be responsible for career development and appraisals.

Definition of service level agreements (SLA’S) related to contracted services.

Ensure SLA’s are achieved and client expectations are met (or exceeded).

To build services relationships with clients.

Ensure quality and profitable services are performed to the agreed SLA.

To ensure that systems, processes and methodologies as specified are followed to sure effective monitoring, control and support of service delivery.

Effectively monitor, control and support service delivery, ensuring systems, methodologies and procedures are followed

Manage the performance of services to clients as per agreed contract and ensure that Service Levels are achieved.

Implement and facilitate workshops and training courses

To provide reports to an agreed schedule (or on request), including management and account performance reports.

Attend client service review meetings; areas covered will include performance reports, service improvements, quality and processes.

To develop and facilitate workshops and training courses.

Preferred Skills:

Excellent leadership qualities

Should have an experience of 15-20 years in a similar position and should be a MCA/ MTech

Demonstrable experience of working in an IT Service management capacity.

ITIL Service Delivery qualification is desirable.

Strong people management skills

Excellent communication skills.