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Welcome to the Exchange Platform User Guide!
Feel free to browse the Guide from the menu on the side. You may want to have a look at the Frequently Asked Questions or the list of Known Issues
EP Support Portal (support.iaeste.net) is one unified platform that you can use to ask any questions, report issues/bugs and even submit enhancements requests. Yes, all of it without the need to contact the ITS over email!
With this new portal, we also receive information around the query or the issue in a standard format which enables us to automate certain actions for almost instant remediation further reducing our response time to seconds and at the same time you always have an overview of the issue you submitted with its real-time status.
Now to bring things in perspective, here’s a walkthrough video of how you can leverage the support portal:
Having said that, if you have any questions or feedback, feel free to reach out to its@iaeste.org and if something is bothering you on the EP -> use the support portal now that it’s officially launched (support.iaeste.net).
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