How do I submit a complaint?

Step 1: Identify the Issue 

Clearly define the problem. Is it related to a class, a specific incident, or a broader issue? The more specific you can be, the easier it will be to address your complaint.

Step 2: Fill Out a Feedback Form 

Visit the Office of Student Affairs to request a Student Feedback Form. Alternatively, you can fill out the Feedback Form online or send it via email to the College. Describe the issue in detail, providing as much information as possible. This will help us understand your concern and take appropriate action.

Step 3: Submit Your Complaint 

Submit the completed Feedback Form to the Office of Student Affairs. Your complaint will be acknowledged within 3 working days of receipt.

Step 4: Review and Investigation 

The Office of Student Affairs will review your complaint and discuss it with relevant parties. If necessary, a formal investigation will be carried out. You will be informed of the proposed solution within 7 working days of receipt of your complaint.

Step 5: Resolution 

If you are satisfied with the proposed solution, you can acknowledge it, and the case will be considered resolved. If you are not satisfied, you can escalate the matter to the Principal for further investigation.

Step 6: Mediation 

If you are still not satisfied with the outcome after escalation, you will be referred to the Singapore Mediation Centre (SMC) or Singapore Institute of Arbitrators (SIArb) for mediation.