Feedback and Dispute Resolution

Feedback Policy

Our feedback policy ensures that all feedback received from students is taken seriously and handled with utmost confidentiality. The policy covers any official feedback received from students through various channels, including but not limited to, feedback forms, emails, and online platforms.

Compliments and suggestions, whether generic or positive, are always welcome and appreciated. They help us understand what we are doing well and where we can make improvements.

Complaints, on the other hand, are treated as an opportunity for us to rectify issues and improve our services. They are addressed in accordance with our Dispute Resolution Policy and Procedure.

Feedback Process

1. Submission of Feedback: Students can provide their feedback by filling out a Feedback Form available at the Office of Student Affairs or online. The completed form can be submitted in person or sent via email to the College.

2. Acknowledgement of Feedback: The Office of Student Affairs will acknowledge the receipt of the feedback within 3 working days. This ensures that students are aware that their feedback is being processed.

3. Review and Investigation: The feedback will be reviewed by the Office of Student Affairs, who will discuss it with relevant parties and conduct a formal investigation if necessary.

4. Response to Feedback: The relevant parties will propose a solution and or follow up action for the feedback received full stop the office of student affairs will communicate the solution to the person giving the feedback

5. Follow-up Actions: If there are follow-up actions needed it should be documented in the feedback form. The actions taken must be acknowledged by the person giving the feedback

6. Dispute resolution policy and procedure: For official complaints received, it must adhere to the dispute resolution policy and procedure.

The entire feedback process is designed to be completed within 21 working days. If there are any delays, students will be informed of the reasons and provided with a justification.