Solution Team

CxSS - Customer Solution Specialist

TSS - Technical Support Specialist

CLS - Customer Loyalty Specialist

CLT - Chinese Language Team

M&H - Mobile and Home

SHS - Smart Home Security

LWC - Living Well Companiion

CSD - Costumer Solution Delivery

CCT - Customer Commitment Team NRM

EMT - Escalation Management

Thank you for sharing that. Moving can definitely bring a lot of changes. Have you already arranged for security at your new home? We actually offer flexible transfer options, and in many cases, we can reinstall your system at the new location at no additional cost. 

Cancellation Speech: "I understand your decision to cancel and appreciate you sharing your concerns. Based on your account history, I can offer a specialized retention plan that includes a $20 monthly discount for the next 6 months, plus an upgrade to premium features at no additional cost. This would give you enhanced value while addressing your cost concerns. Alternatively, we can explore adjusting your current plan to better match your needs. What would work better for you?"

Discount Speech: "Thank you for being a valued customer. I've reviewed your account and found you're eligible for our loyalty discount program. I can apply an immediate 25% reduction to your monthly bill for the next 12 months, bringing your payment from $80 to $60. Additionally, I'll add a one-time credit of $30 to your next bill as appreciation for your continued business. This discount will be automatically applied starting your next billing cycle."

Upgrade Speech: "I see you've been with us for over two years, and I'm excited to share our premium upgrade offer tailored for loyal customers. I can upgrade your service to include our advanced features package, normally priced at $25 extra per month, for just $10 more on your current plan. This includes doubled data capacity, priority customer support, and premium content access. The upgrade can be activated today, and you'll have a 30-day trial period to ensure it meets your needs."