What you need:
Incoming Call:
Name of caller.
Agency calling from.
COA issue - Advise caller to call 311, or take the information and call 311.
If not in Austin, advise to contact the proper city.
Outgoing Call:
If you take the information to relay to 311, call 311 and state information provided by incoming caller. You can also email them at "311CommandCenter@austintexas.gov"
No Lonestar event needed