Embedded Files
LoneStar Problems - SWRI 24/7 Emergency Number (210) 522-6871
LoneStar Problems - SWRI 24/7 Emergency Number (210) 522-6871
SWRI Emergency On call contacted send an email to 'Swri-DIIMS' & 'Fierro, Sidney J.' explaining the problem and if capable images of error or malfunction.
TxDOT Help Desk - Computer Problems - (512) 302-HELP (4357)
TxDOT Help Desk - Computer Problems - (512) 302-HELP (4357)
City of Austin I.T. Help Desk - (non-computers) - (512) 974-HELP (4357)
City of Austin I.T. Help Desk - (non-computers) - (512) 974-HELP (4357)
Use the City of Austin I.T. help desk in the event of Barco video wall problems or failures.
City of Austin Radio Consoles (Communications & Technology Management) - (512) 972-3200
City of Austin Radio Consoles (Communications & Technology Management) - (512) 972-3200
(Only Call During Office Hours 7:00 am-4:30 pm)
Serco I.T.
Serco I.T.
(To be used with but not limited to: Deltek Costpoint, ADP, Serco e-mail, Serco Sharepoint, Serco Authenticator, ect.. )
Password Lockout / Reset: https://passwordreset.microsoftonline.com/
Serco I.T. Help Desk e-mail: itservicedesk@serco-na.com
Serco I.T. Help Line: (866) 628-6458 EXT. 3
Help Line Hours: 7:00 AM to 9:00 PM Eastern Time, Monday through Friday
Authenticator Contact Preferences
Authenticator Tip: Once you log back into your account go to self service portal listed here which is a Microsoft Power Bi site. Within this site you will see all your contact preferences. Add an office phone number to the list and make it the TxDOT TMC Operations floor number (512) 974-0883. The reason for this is in the event you are not able to authenticate from your personal cell (which can occur) you can have the authenticator call the floor and provide access this way.
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