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TMC Operations Page
TMC Operations Page
"TRAFFIC OPERATIONS, THIS IS..."
"TRAFFIC OPERATIONS, THIS IS..."
If we receive a call from a customer or our client and a question is asked and you do not know the answer to we need to respond with the following:
“I am not familiar with that. Let me ask someone and I will get right back to you."
When we receive calls from the client, in particular when they call about checking a device, we are never to say “I don’t know”. Remember we are here to do a task and one of those tasks is to know where the devices are. Your answer should be:
“I am still learning the Lonestar software so let me get a supervisor to assist me with what you need."
If you are on phones, you should never put your phone in not-ready without letting the supervisor know. There are times that you will receive back-to-back calls. If you are struggling with the load, let someone know! We are all here for each other!
**ALL POLICIES AND PROCEDURES COULD CHANGE AT ANY TIME.**
CONSULT YOUR SUPERVISORS AND MANAGERS IF YOU HAVE ANY QUESTIONS.
IF YOU NEED HELP, ASK FOR HELP.
Describe what role you played on your team. Who did you have to work with to achieve your goal? What was the outcome of the project?
Describe what role you played on your team. Who did you have to work with to achieve your goal? What was the outcome of the project?
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