AVL Events
When opening an event from the AVL, the description box will automatically populate an event Description. That automatically populated description is not to be changed.
At the end of the description add the HERO route that the event occurs on.
The event "type" will automatically default to "Disabled Vehicle". You can change the event type based on what HERO tells you.
Example:
When HERO in truck 1430 arrived, he believed the vehicle to be disabled. Upon approach to the vehicle he discovered it was abandoned. You will change the event type from "Disabled Vehicle" to "Abandonment."
Example of automatically populated description for AVL events:
Example of automatically populated description with HERO route added for AVL events:
Event Manager Events
When opening an unplanned event through the Event Manager, the description box will be blank. Based on the information you receive, you will need to enter the description to match the type of event. If a HERO event, add the HERO route at the end of the description.
Example:
Description: Disabled Vehicle - 5
Type: Disabled Vehicle
EXCEPTION: If the disabled vehicle is a COMMERCIAL VEHICLE, then the description will be "Commercial Vehicle" and the type will be "Disabled Vehicle."
Description: Road Debris
Type: Road Debris
EXCEPTION: If the road debris is for HERO, it will stay as above. If it is being sent to maintenance, the description will be "Maintenance" and the type will be "Maintenance."
Description: Vehicle on Fire
Type: Vehicle On Fire
Description: Police Activity
Type: Select "OTHER" - type in Police Activity
Notice how both match, each time, with a few exceptions.
The option for "Other" will give you the option to type in a type. Ask a supervisor if what you want to enter is appropriate.
Event severity only changes if the event is lane blocking.
Minor - Not lane blocking, or lane blocking 0-30 minutes.
Major - Lane blocking 30-60 minutes. (Arterial DMS should be added)
Critical - Lane blocking 60+ minutes. (Arterial DMS should be added)
Urgent - To be used on all traffic fatalities or when one or more requirements are met on the Form 2111
When severity changes on a COLLISION, send a new email.