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Rarely you will receive a call from LE about a citizen in distress. In such a case, law enforcement will most likely be shutting down the roadways in area. Obtain as much information as possible from law enforcement.
What you need:
Event is public.
Event type will be Police Activity.
Location.
If HERO is the first to observe situation, obtain as much information as quickly as possible and call 911.
Call 911 (or PD in area) and advise them of the situation. Follow their prompts and answer questions accordingly. Add to event history a comment stating who you spoke to, what time, and why. Add agency under info page 2 and click “notified.”
Obtain case number from law enforcement.
Snapshot, if possible. If not, add a note in history.
If snapshot is obtainable, BLACKOUT camera.
HERO activities as follows:
MOT/Traffic Control.
Other – if HERO is first on scene state in history “Other activity as HERO requesting law enforcement for citizen in distress.”
If event lasts longer than 30 minutes, or resulting in fatality, treat as a critical or fatality event and contact proper agencies/personnel.
PIO, Bradley Wheelis, must be notified. Look out for emails from Bradley Wheelis if he is away from office and someone else is needing to be notified, add note in history about who/when contacted.
Maintenance yard responsible must be notified, add note in history about who/when contacted.
If lane blocking on frontage or freeway, send an email. Include the AUS groups, and the proper maintenance yards. State any important information you obtain such as a law enforcement case number.
If lane blocking on the freeway, post DMS. Have them approved by supervisor/designated operator before executing.
If freeway closure on IH-35 Northbound just after the Hays/Comal County line, advise neighboring district:
San Antonio (TransGuide)
210-731-5136
24/7/365
Email: SAT-AMLT@txdot.gov
If freeway closure on IH-35 Southbound just after Williamson/Bell County line, advise neighboring district:
Waco
254-867-2700
(M-F 8A-5P)
Outside Waco Hours Contact
Fort Worth (TransVision)
817-370-3661
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