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What you need:
Event made private.
Location.
Event Type will be Abandonment.
Vehicle information – if no license plate info, obtain VIN if possible. If missing a bit of info, add note in history.
Snapshot, if possible. If not, add a note in history.
HERO activities as following:
Abandonment.
MOT/Traffic Control.
Tow Request (If in APD jurisdiction and HERO asks to start tow. Refer to HERO vs. Law Enforcement tab to see if in APD jurisdiction.)
(SEE WRECKER REQUESTS BELOW LONESTAR IMAGES)
If vehicle has been on scene for 48 hours, the appropriate law enforcement agency must be notified of abandoned vehicle. When calling obtain:
Case number, if available.
Operator spoken to.
Add a note in the history of what you obtained.
Example: "Spoke to Operator 987 with Kyle PD @ 1:23PM about abandoned vehicle. Kyle PD case number 123456789"
Once the IN (Incident Number) is given to the HERO Driver the abandon vehicle will be closed out. If the HERO Driver spots or happens upon the vehicle, maybe the motorist has returned a new event will be entered.
**IF A DISABLED OR ABANDONED VEHICLE IS ON CCTV, PER SOP VEHICLE MUST BE CHECKED ON DURING EVERY 2 HOURS, AND A NOTE MUST BE ADDED TO EVENT HISTORY STATING IF VEHICLE IS STILL ON CCTV OR IF IT HAS CLEARED. IF UNABLE TO SEE DUE TO WEATHER/DARKNESS, ADD THAT TO YOUR NOTE IN EVENT HISTORY**
Example below of an abandoned vehicle. Vehicle is not in APD tow zone and has been on scene for 48 hours. Note in the Event History the progression of event and LE notified.
WRECKER REQUESTS WITH AUSTIN PD
WRECKER REQUESTS WITH AUSTIN PD
MPOUND WRECKER FOR ABANDONED VEHICLES:
-If HERO requests, and if in APD jurisdiction, send impound tow request email from the Lonestar event to APD Wrecker Request with the following information:
-Vehicle color/make/model/plate or VIN info. THE MOST IMPORTANT INFORMATION WILL BE THE MAKE AND THE PLATE/VIN. MAKE SURE YOU HAVE THEM INCLUDED IN THE EMAIL.
-“Vehicle is unoccupied. HERO tow requested for impound of abandoned vehicle”
The reply from APD Teletype will look similar to: ---->
APD will provide the following information:
-The 9 digit number is called the CAD number.
YY-DDD-CCCC
-The name of the tow company.
Most common tow companies:
-Southside
-Lakeside
-Austex
-The name of the approving officer.
-The 4-digit officers badge number (Usually starts with AP.)
Y = Year D = Day - C = Case
1st day of year is Jan 1 (001)
Last Day of year is Dec 31st (365)
So if impound is on Jan 1st the case # would look like 24-001-CCCC with last 4 digits being the actual case number. This type of case number is called Julian date.
From example:
200230526 (CAD)
SOUTHSIDE (TOW COMPANY)
SGT MARQUEZ AP 4908 D290 (APPROVING OFFICER, AP is BADGE NUMBER, D290 is the call sign used by APD dispatch)
Copy this info into the Lonestar call notes.
The CAD, approving officer name, badge number, and tow company must be given to HERO ASAP.
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