Collision

What you need:

Incoming Call:

• Name of caller.

• Agency calling from.

• What lane is it in?

• What, if any, agencies are on scene?

• Case number.

• How many vehicles involved?

• Any reported damages?

• Any reported HAZMAT spills?

• Any fatalities?

• Does law enforcement need anything from maintenance (traffic control, street sweep, etc)?

• If ALL lanes are blocked, where is traffic being diverted and how long do they expect all lanes to be blocked?

Lonestar Event:

• Create Lonestar event with "Collision"  or "Overturn" as description, whichever one fits.

• Event type will be  "Collision"  or "Overturn."

• Notified by -select option.-

• ONLY VERIFIED IF law enforcement/CTRMA/HERO is on scene or if found on CCTV, otherwise leave as 'not verified' until an agency has arrived.

• Can you find it on CCTV? If not, notate in history.

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Dispatch/Outgoing Call:

• If on HERO route send to HERO dispatcher.

• HERO dispatcher will follow instructions for Collision, or other specific collision type event under HERO Events tab.

• If not on HERO route, call every 30-60 minutes to law enforcement to obtain updated information.

  • Each time a call is made, obtain who/when spoke to.

    • Notate all information in event history.