Collision w HERO

What you need:

• Event is public.

• Open event from AVL vehicle.

• Event Type will be "Collision" or "Overturn" - choose the most fitting.

• Notify TMC supervisors so they can assist with steps to take.

• Location.

• Vehicle information for the HERO truck and other vehicle(s)– if no license plate info, obtain VIN if possible. If missing a bit of info, add note in history.

• Obtain as much information about situation as possible. Call 911 (or PD in area) and advise them of the situation. Follow their prompts and answer questions accordingly. Add to event history a comment stating who you spoke to, what time, and why. Add agency under info page 2 and click “notified” YOU MUST GET A CASE NUMBER FROM PD.

• Call HERO supervisor.

• Call HERO Project Manager.

• Call TMC Project Manager.

• Send email to HERO PM, TMC PM, TMC Supervisor, and HERO supervisor THROUGH OUTLOOK explaining the event, in detail. Add in email who you contacted about collision, and when.

• The HERO supervisor will be en route to event, add that they are dispatched.

• Weather conditions.

• Snapshot, if possible. If not, add a note in history.

• If HERO advises there are any damages, state in history, notify maintenance, sent maintenance a follow-up email, and state in history who/when you spoke to maintenance. 

LANE BLOCKING:

• If lane blocking on frontage or freeway, send an email. Include the AUS groups, and the proper maintenance yards. State any important information you obtain such as a law enforcement case number. Any time a lane closure changes an email must be sent. Once all lanes are open, a final email must be sent.

• If lane blocking on the freeway, post DMS. Have them approved by supervisor/designated operator before executing.