Roadway Debris

What you need:

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Incoming Call:

• Name of caller.

• Agency calling from.

• Type of debris (tire, mattress, bag, dead animal, etc.)

• What lane is it in?

• Impeding traffic? Was 911 notified?

• Add note in history of debris info received from caller.

Create Lonestar Event:

• OFF HERO Route - Event is PRIVATE if event is being sent only to maintenance.

• Description and Type will be "Maintenance."

• ON HERO Route -  Event is PUBLIC if it is going to be dispatched to HERO.

• Description and Type will be "Road Debris."

• Can you find it on CCTV? If not, notate in history.

Dispatch/Outgoing Call:

• ON HERO route, send to HERO dispatcher.

  • Dispatcher will follow "Debris" steps under HERO Events tab.

  • Email shall be sent from Lonestar event to maintenance after receiving new location of debris.

• OFF HERO route, notify maintenance yard responsible.

  • If debris is construction related, see Construction Zones tab under Phone Calls for more information.

  • Notify proper maintenance yard. See Maintenance tab for more info.

  • State who/when you called maintenance in event history.

  • Send follow-up email from Lonestar event to maintenance yard responsible.

    • ​Close out event once email is sent.