Pothole

What you need:

Incoming Call:

• Name of caller.

• Agency calling from.

• Where is it located?

• What lane of traffic is it in?

• How wide/deep is the pothole?

• Is it impeding?

• Was 911 notified?

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Create Lonestar event:

• Event will be private.

• Event Description and Type will be Maintenance.

• Can you find it on CCTV? If not, notate in history.

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Outgoing Call:

• If in construction area, see Construction Zones tab under Phone Calls for more information.

• Notify proper maintenance yard. See Maintenance tab for more info.

• State who/when you called maintenance in Lonestar event history.

• Send follow-up email from Lonestar event to maintenance yard responsible.

• Close out event once email is sent.