This is your one-stop shop for your internal Serco training needs. Take a moment to view the organizations that currently host training courses. Also be sure to note the appropriate email if you have any issues with the courses for that organization. 

ICS 100, Introduction to the Incident Command System, introduces the Incident Command System (ICS) and provides the foundation for higher level ICS training. This course describes the history, features and principles, and organizational structure of the Incident Command System. 

Basic Incident Command System for Initial Response, reviews the Incident Command System (ICS), provides the context for ICS within initial response, and supports higher level ICS training. This course provides training on, and resources for, personnel who are likely to assume a supervisory position within ICS.   

This course provides an overview of the National Incident Management System (NIMS). The National Incident Management System defines the comprehensive approach guiding the whole community - all levels of government, nongovernmental organizations (NGO), and the private sector - to work together seamlessly to prevent, protect against, mitigate, respond to, and recover from the effects of incidents.  

National Response Framework, An Introduction, is to provide guidance for the whole community. Within this broad audience, the National Response Framework focuses especially on those who are involved in delivering and applying the response core capabilities 

We all play a critical role and the choices you make will have lasting ramifications on you and those around you. This course focuses on the actions you can take to help reduce the likelihood of an active shooter incident in your workplace. While we can’t prevent these incidents 100% of the time, we can reduce the likelihood of an incident and prevent some incidents from occurring, thereby saving lives. During this course, we will share tools and perspectives you may use to reduce the likelihood of an active shooter incident. 

Active shooter and targeted violence incidents are rare. However, they are highly impactful. Being prepared to act can make all the difference. For this reason, many organizations are taking actions to prepare their employees and staff to effectively respond, should an attack occur. We all play a critical role, and the choices you make will have lasting ramifications on you and those around you. While the probability of being involved in an active shooter situation is low, these incidents can significantly impact individuals physically and psychologically. Being prepared will give you and those around you the best chance of survival. During this course, we will discuss how you can prepare yourself to effectively respond if you are ever faced with an active shooter incident. 

This course provides guidance to individuals and organizations on how to improve the security in your workplace. No workplace—be it an office building, construction site, factory floor, or retail store—is immune from security threats.

Employees are often the target of these threats as well as the organization's first line of defense against them. Threats endanger the confidentiality, integrity, and security of your workplace, as well as your virtual workplace and computer systems. This course presents information on how employees can contribute to your organization's security.

Upon completing this course, the participant will be able to:

1. Describe actions to take when confronted with an active shooter and responding law enforcement officials.

2. Recognize potential workplace violence indicators.

3. Describe actions to take to prevent and prepare for potential active shooter incidents.

4. Describe how to manage the consequences of an active shooter incident.

Three injury crashes occur every minute in the United States, putting nearly 39,000 incident responders potentially in harm's way every day. Congestion from these incidents often generates secondary crashes, further increasing traveler delay and frustration. The longer incident responders remain at the scene, the greater the risk they, and the traveling public, face. A cadre of well-trained responders helps improve traffic incident response. Better incident response improve the safety of responders and drivers, reduces crashes that occur because of incident-related congestion, decreases traffic delays caused by incidents, and can cut incident response time.

Through a special agreement with the Federal Highway Administration, the Responder Safety Learning Network (RSLN) offers a National TIM Training Certificate for registered users who complete ten specific RSLN online self-paced programs. 

This certificate is appropriate for emergency responders who want to further their responder safety and traffic incident management knowledge and skills beyond the foundation provided by the National TIM Training Certificate. Once you have earned the National TIM Training Certificate (10 Hour), this page will “unlock,” and you will be able to earn this Innovative Responder Safety Strategies Certificate. You must be a registered user on the Responder Safety Learning Network to earn these certificates. 

This certificate is appropriate for department and organization leadership, emergency responders who want to advance into leadership positions, and emergency responders who are leaders among their peers. Once you have earned the National TIM Training Certificate (10 Hour), this page will “unlock,” and you will be able to earn this Roadway Incident Response Safety Leadership Certificate.  

The CSX Hazardous Materials Team presents Emergency Response to Railroad Incidents, and discusses safety while operating on or near the railroad, initial response procedures for first responders, hazardous materials transported by rail, introduction to tank cars, and other equipment found of the railroad (Locomotives, Freight Cars). 

This course is designed to address the fundamental skills necessary to recognize and safely perform a risk-based response to incidents involving lithium-ion batteries, regardless of size. Lithium-ion batteries have become a critical part of our daily lives, and their growing use will increasingly impact emergency responders including firefighters, law enforcement personnel, emergency medical technicians, local emergency planning committees, and other safety professionals. 

Rail Operations, Awareness and Response 

Overview of gathering information on tank cars 

Overview of response to locomotive fires 

The Over the Road Transportation of Flammable Liquids course is designed for emergency responders to better understand the properties and common uses of flammable liquids, be able to identify the presence and type of flammable liquid using placards, understand the risks and potential outcomes associated with a flammable liquid incident, and determine appropriate defensive and offensive actions 

A brief overview of how to use the Emergency Response Guide (ERG)

2024 - Emergency Response Guidebook (ERG) 

  Developed by the U.S. Department of Transportation’s (DOT) Pipeline and Hazardous Materials Safety Administration (PHMSA), the ERG is the go-to guide for responders working at a HAZMAT incident site, and is one of the best resources available for hazard identification. Over 3400 chemicals are listed, with a total of 61 different response guides.

  The ERG  helps personnel to quickly identify hazardous materials at an incident site; recognize the potential hazards associated with the material(s); gather public safety guidance; and execute recommended emergency response actions. It allows personnel to quickly and effectively identify hazards based on UN numbers, labels, colors, markings, and container shapes.  

How to use the 2020 Emergency Response Guidebook 

John Ferraro, ENP goes Under the Headset to give tips about Customer Service and not taking abuse from callers personally.

NENA Instructor & Education Advisory Board Member Jennifer Kirkland shares tips about how to maintain your professionalism in the 9-1-1 center.

Whether you are a training coordinator searching for training for your staff, or a 9-1-1 professional looking to add to your knowledge, this list of free online and in-person  training opportunities is here to help you build your skills and advance in your career.

This 60-90 minute web-based "Terrorism 101" training prepares learners to successfully recognize, report, and react to potential terrorist incidents. The purpose of AWR 187-W: Terrorism and WMD Awareness in the Workplace is to equip students with the ability to recognize, report, and react to potential terrorist threats in and around the workplace. Upon completion of this course, students will be able to effectively: Define terrorism and weapons of mass destruction; Recognize suspicious activity, vehicles, and objects; Identify the steps necessary to report potential acts of terrorism and; Identify the steps necessary to react to terrorist incidents.

The purpose of the self-paced, web-based (7 contact hour) AWR-209-W: Working with the Media: A Course for Rural First Responders course is to provide rural first responders with skills needed to communicate with the public through the media. This course examines roles of the media and the rural first responder/public information officer. Participants learn how to give print/electronic media interviews, write news releases, provide information at the scene, and how they fit into the joint information system. This course was originally adapted from FEMA’s IG-290 curriculum.