Guardrail Damage

What you need:

Incoming Call:

• Name of caller.

• Agency calling from.

• Where is it located and on which side of road?

• Metal, cable, other?

• How many feet of damage?

• Any posts damaged?

• Is it impeding (blocking)?

• Case number from collision that caused damage, if available.

Create Lonestar Event:

• Event is private.

• Description and Type for event will be "Maintenance"

• Can you find it on CCTV? If not, notate in history.

Outgoing Call:

• If damage is in a construction area, see Construction Zones tab under Phone Calls for more information.

• Notify proper maintenance yard. See Maintenance tab for more info.

• State who/when you called maintenance in Lonestar event history.

• Send follow-up email from Lonestar event to maintenance yard responsible.

• Close out event once email is sent.

Guardrail Damage Examples