Conflict management, emotional intelligence and bullying prevention

Upravljanje sukobima, emocionalna inteligencija i prevencija vršnjačkog nasilja

Učenje i ishodi

Tečaj pomaže sudionicima da shvate kako upravljati konfliktima:

Konflikt - uzroci, manifestacije i kako ga pretvoriti u obrazovnu priliku; Praktični pristupi uključivanju upravljanja konfliktima u kurikulum; Učinkoviti, praktični alati komunikacije za bolji školski odnos i izgradnju zajednice;

Emocionalne i socijalne vještine inteligencije - kako ih poboljšati i poticati kod sebe i drugih; 

Relacijska agresija i bullying - pristupi škole za podizanje svijesti i prevenciju;

Praktične aktivnosti za poticanje blagostanja, grupne kohezije i osjećaja pripadnosti u školskoj zajednici.

Dan 1 - Uvod u tečaj i upravljanje konfliktima

Uvod u tečaj, školu i vanjske aktivnosti tijekom tjedna; Aktivnosti za razbijanje leda; 

Prezentacije škola sudionika. Prvog dana imali smo nekoliko aktivnosti timskog rada i aktivnosti za razbijanje leda. Grupa, predvođena Marijom iz Argentine, koja je učiteljica za djecu s posebnim potrebama i muzička terapeutkinja, sastoji se od 4 učitelja iz Rumunjske i jednog iz Malte. Predstavili smo se i naše škole, što podučavamo, o našim učenicima i svim ostalim stvarima po čemu je naša škola poznata. Imali smo lekciju i raspravu o grupnoj dinamici, pozitivnim i negativnim ishodima konflikta, agresivnom ponašanju, bullyingu i raznim 'ulogama' koje igraju članovi grupe; Praktične aktivnosti za poticanje svijesti.

Konflikt uzrokuju različitosti i neovisnost te može imati pozitivan i negativan rezultat. Često ga uzrokuje neostvarena potreba.

Upravljanje konfliktima je vrlo dug proces koji se razlikuje od prevencije, rješavanja konflikta ili rezultata konflikta.

Konflikt može biti:

• Intrapersonalni

• Interpersonalni

• Intragroupni

• Intergroupni

• Intraorganizacijski

• Intraorganizacijski

Konflikti u školi su vrlo složeni: individualni---mikrosustav----mezosustav----egzosustavni----do makrosustava.

Svijest o konfliktu je važna: neki konflikti trebaju biti riješeni, a neki ne, ovisno o tome kamo bi mogli dovesti.

VJEŠTINE KOMUNIKACIJE za upravljanje konfliktima:

Empatija, aktivno slušanje, asertivnost, povratna informacija, samoregulacija, aktivnosti kritičkog razmišljanja, sposobnosti kritičkog razmišljanja.

Kreativnost je vrlo važna, osobito ako očigledna rješenja ne funkcioniraju.

Efekt kameleona:

• 5 osoba bliskih vama obično utječe na vaše ponašanje i rješenja konflikata. Thomas Killman Instrument konfliktnog načina: 5 stilova upravljanja konfliktima: Natjecanje, Suradnja, Kompromis, Izbjegavanje, Prilagodba. Ispunili smo test i grafički prikazali naše rezultate profila. Kroz praktične aktivnosti povećali smo svoju sposobnost modeliranja i poticanja aktivnog slušanja, empatije i emocionalne pismenosti među današnjim učenicima – i sutrašnjim aktivnim građanima.

Dan 2 - Važnost timskog rada

Drugog dana imali smo lekcije i iskustva o koheziji u učionici, važnosti formiranja 'tima'. Učili smo da je konflikt prilika za rast za učenike. Nakon teorijskog dijela radili smo mnoštvo praktičnih aktivnosti koristeći članove kursa kao model za razumijevanje grupne dinamike.

Koji su alati za rješavanje bullyinga korisni, a koji nisu korisni.

BULLYING je sve o:

• Nerazmjeru moći

• Agresivnom ponašanju

• Ponovljenom ponašanju

• Tipovima: Verbalno, socijalno, fizičko, cyber bullyingu.

Aktivnost s papirićima - napišite nešto o bullyingu, zgužvajte papir pa pokušajte ispraviti. Nikada se ne ispravlja na isti način. Na isti način bullying ostavlja trag na ljudima. Oni

TJELOVNI JEZIK i SAMOPOUZDANJE

• Vježbe za samopouzdanje

VODIČ ZA CYBERBULLYING ZA UČENIKE je besplatan na Googleu i može puno pomoći u prevenciji cyberbullyinga educirajući učenike.

Princips mame – nikada ne objavljujte ništa što ne želite da vaša mama vidi.

Princip zauvijek – sve ostaje online zauvijek.

Princip bez privatnosti – nema privatnog dijeljenja, posebno sextinga.

ANTY-BULLYING aktivnosti u razredu:

• Analizirati filmove i TV emisije.

• Tekstovi pjesama.

• Promijeniti okolinu u anti-bullying.

Nasumični činovi dobrote – web stranica.

Pozitivni odnosi – grade ih s dobrotom.

Vježbe ruku – akti dobrote.

• 5 dano i 5 primljeno. IKONIKUS igra – karte za prepoznavanje emocija.

Dan 3 i Dan 4 - Ublažavanje konflikta i praktične strategije za učionicu

Lekcije i aktivnosti o empatiji, aktivnom slušanju i reformulaciji kao moćnim alatima u ublažavanju konflikta i jačanju odnosa; 

Praktične aktivnosti i igranje uloga.

Bili smo u yoga studiju i isprobavali različite tehnike medijacije.

Lekcija o strategijama kao što su vršnjačka medijacija, aktivnosti u krugu, školski dnevnik itd., i kako ih učinkovito koristiti u učionici; 

Praktične i iskustvene aktivnosti.

Dan 5 - Sistematizacija

Simulacija lekcija od strane članova kursa koristeći alate i sposobnosti za stvaranje emocionalno blage sredine; 

Grupna rasprava.

4 dimenzije ljubavi:

• Razumijevanje

• Suosjećanje

• Radost

• Ravnoteža – prihvatiti ljude takvima kakvi jesu i ne mijenjati ih.

5 područja suosjećanja (Strauss 2016):

• Prepoznavanje patnje

• Razumijevanje univerzalnosti

• Osjećaj simpatije i empatije

• Toleriranje nelagode povezane s patnjom

• Motivirati na djelovanje za ublažavanje patnje

Kako prakticirati suosjećanje?

• briga o sebi

• medijacija

• pisanje

• prakticiranje ljubavi i dobrote Mindfulness - vježba za suosjećanje. Zatvorite oči i povežite se s bolom unutra, s ljudima u mom životu i želite im ljubav, zdravlje i dobar život, čak i ako ih volimo ili ne volimo. Praksa s bojama i emocijama – nacrtajte svaku emociju u drugačijoj boji, a zatim izvučete jedan pravac. Zatim napišite nešto pozitivno o ovoj emociji na toj liniji. Na primjer, linija stresa – opustite se, i to će proći.

5 snaga iz mog radnog mjesta (KARTICE za samopouzdanje) na primjer:

Pravedan

Humoran

Principijelan

Kreativan

Otvorenog uma

Energican

Conflict management, emotional intelligence and bullying prevention course

Learning outcomes

The course helps the participants to understand how to manage:Conflict - causes, manifestations, and how to turn it into a teaching moment; Practical approaches for incorporating conflict management into curriculum; Effective, practical communication tools for better school relations and community building;Emotional and social intelligence skills - how to enhance and foster them in yourself and others;
Relational aggression and bullying - school-wide approaches for awareness and prevention;Hands-on, practical activities to favor well-being, group cohesion, and a sense of belonging in the school community.

Day 1 - Introduction to the course and to conflict management

Introduction to the course, the school, and the external week activities; Icebreaker activities;
Presentations of the participants’ schools. On the first day we had a few team building activities and ice breaking activities. The group, lectured by Maria from Argentina, who is a special needs teacher and music therapist, consists of 4 teachers from Romania and one from Malta. We introduced ourselves and our schools, what we teach, about our students and all other things our school is famous for. We had lesson and discussion about group dynamics, positive and negative outcomes of conflict, aggressive behavior, bullying, and various 'roles' played by group members; Hands-on activities to promote awareness.

Conflict is caused by differences and independence and it can have a positive or negative results. Often the need for conflict comes from an unfilled need.

Konflikt uzrokuju različitosti i neovisnost te može imati pozitivan i negativan rezultat. Često ga uzrokuje neostvarena potreba.

Conflict management is a very long process different from prevention, resolving the conflict or result of a conflict.

Conflict can be:

-          Intrapersonal

-          interpersonal

-          intragroup

-          intergroup

-          interorganizational

-          Intra organization

School conflict is very complex:

 individual---microsystem----mesosystem----exosystemic----do macrosystem.

Conflict awareness is important: Some conflicts need to be addressed and some not depending of what they may lead to.

COMMUNICATION Skills for conflict management:

Empathy, active listening, assertiveness, feedback, self-regulation, critical thinking activities, critical thinking abilities

Creativity is very important especially if the obvious solutions are not working.

The chameleon effect:

-          5 persons close to you tend to influence your behavior and conflict resolutions. 

Thomas Killman Conflict mode Instrument:

5 styles of handling conflict: Competing, Collaborating, Compromising, Avoiding, accommodating.

We took the test and graphed our profile scores.

Through hands-on, practical activities we increased our own ability to model and encourage active listening, empathy, and emotional literacy among today’s students – and tomorrow’s active citizens.

 Day 2 - Importance of teamworkOn the second day we had lessons and experiences regarding classroom cohesion, the importance of forming a 'team. We learned thata conflict as an opportunity for growth for students.
After the teorethical part we did a lot of practical activities using course members as a model for understanding group dynamics.

What instruments of resolving bullying are useful and what are not useful.

BULLYING is all about:

-          Power imbalance

-          Aggressive behaviour

-          Repeated behaviour

-          Types: Verbal, social, physical, cyber bullying

Paper activity - write something about bullying and crump up he paper then try to straighten it. It never straightens the same. That is the same way bullying leaves a mark on people. They are never without a mark.

 BODY LANGUAGE and SELF CONFIDENCE

-          Exercises for self-esteem

CYBERBULLING GUIDE FOR STUDENTS  is free on Google and can help a lot to prevent cyberbullying by educating students.

 Mom principle – never post anything you do not your mom to see

Forever principle – everything stays online forever

No privacy principle – there is no private sharing, specially sexting

 ANTY_BULLIying ativities in class:

-          Analyse movies and TV shows.

-          Lyrics of the songs

-          Change the environment to anti-bullying

Random acts of kindness – webpage 

Positive relationships – build them with kindness

Hand exercise – acts of kindness

-          5 give and 5 received.

IKONIKUS game – cards for recognizing emotions

Day 3 and day 4 - Diffusing conflict and practical strategies for the classroom

Lessons and activities about empathy, active listening, and reformulation as powerful tools in diffusing conflict and strengthening relationships;
Practical activities and role play.

We were in a Yoga studio and tried out different mediation techniques,

Lesson about strategies such as peer mediation, circle time activities, class diary, etc., and how to use them effectively in the classroom;
Practical and experiential activities.

Day 5 - Overview

Simulation of lessons by course members using tools and abilities for creating an emotionally caring environment;
Group discussion.

4 dimensions of love :

-          Understandinhg

-          Compassion

-          Joy

-          Equanimity – accept people as they are and accept them, do not change them

5 areas of compassion(Strauss 2016.)

-          Recognition of suffering

-          Understanding of universitality

-          Feeling sympathy snd empathy

-          Tolerating the distress associated with suffering

-          Motivating to act to allivate the suffering

How to pratice compassion?

- selfcare

- mediate

- write

- Practice love and kindness

Mindfullness - excercize  for compassion. Closing your eyes and connecting with the pain inside, with people in my life and whising them love, health and good life even though we like or disslike them.

A pratice with colours and emotions – draw each emotion in different colour and then one line out. Then write something possitive to this emotion on the line.

For exmple stress line – relax, this too shall pass.

5 strengths from my workplace (CARDS for self-esteem) for example

Fair

Humorous

Principled

Creative

Open minded

Energetic

Close relationships:

Approachable

Generous

Positive

Adventurous

Practical

Make a sun and give everyone in a circle to write the strengths they see in you on your paper. And do it to others.

MEDIATION

PEER – MEDIATION

-          Trained students that help other students solve their disputes and with the mentors of school coordinator. At the end they sign an agreement.

-          What happened? What are we going do to fix the situation? What can we learn from it?

Of course, not everything is suitable for peer mediation: sexual assault, physical violence, racism.

STEPS IN MEDIATION:

1.      Mediating rules(open)

2.      Statement of one part

3.      Statement of second part

4.      Discussion

5.      Joint negotiation

6.      Closing

We try to find the shared interests. Both sides have their position and their interests, but we need to find the one that is shared. (The mediators’ iceberg)

ROLE PLAY

1.)   Active listening

2.)   Speak – give feedback – assertive communication

3.)   Negotiation and solution (any of 5 competition, collaboration, compromise, accomodating, avoiding).

4.)   Feedback

 Day 6 - Course closure and cultural activities

Course evaluation: round-up of acquired competencies, feedback, and discussion; Awarding of the course Certificate of Attendance;
Excursion and other external cultural activities.

The course consisted of lot of different tools to prevent bullying, resolve conflicts and classroom management.

PRIMJENA AKTIVNOSTI

Naučeno sam primjenila u svom djelovanju kroz Istraživački tim u školi. Moja ideja je bila uvesti nastavnu aktivnost u kojoj učenici razvijaju empatiju. Cijeli tim je razvio ideju te je voditeljica tima poslala radne listiće razrednicima. Godine 2024. svi razrednici su morali s učenicima pokrenuti aktivnost DNEVNIK EMOCIJA.