ACCESSIBLE Travel Tips

Accessible Florence/ Florence Without Barriers with City Map

To help you navigate the city, to overcome architectural barriers, use the Kimap app to show disabled people paths

- The app is translated into English for English speakers

- Connect to your Google or Apple account

Museums

All state museums (Uffizi Gallery and the Accademia Gallery) offer free entrance to visitors who have a disability and an accompanying person but you need to show certification of a disability.

City Museums and most major churches offer free entrance to a person with a disability plus one accompanying person (except for Opera del Duomo Museum, Giotto’s Bell Tower, the Baptistery and San Marco Museum). The Medici Chapels instead have wheelchair ramps on the ground floor and an elevator that takes you from the Crypt to the first floor, while the Accademia Gallery is wheelchair accessible with ramps located near the David statue and other exhibitions

Public Transport

Buses

Most city buses ride pretty low to permit to get on and get off without difficulty. Some buses are equipped with a special deck for loading wheelchairs and dedicated space on board to park them; request assistance from the driver if he needs to lower the deck to get on

Trams

Trams have no difference in height between the sidewalk and the tram floor, and they have designated spots for wheelchair users. The tram stops are usually displayed on a small screen on the tram, and they are announced by an automated voice.

Taxis

Taxi company So.Co.Ta has 4 vans to be used specifically to transport anyone with a disability on a wheelchair. Disabled people who use the taxi service have a 15% reduction on standard rates.

Can request through the app

- 8am - 1pm; 2pm-5pm

- Monday through Friday

- Rates are the same for all other routes on a taxi

Other Taxi numbers

- +39 055 4242

- +39 055 4390

Trains

For information about the accessibility at the train station, you can contact:

Trenitalia

- +39 02 323232

Santa Maria Novella

- Required on site at the Sala Blu (Platform number 5) or by phone, at least 1 hour before departure/arrival of the train

- Email: salablu.firenze@rfl.it

Trams

Trams have no difference in height between the sidewalk and the tram floor

Renting a Wheelchair

If you need to rent a wheelchair while you visit the city, the tourist point in Piazza della Stazione (located on Piazza della Stazione 4) offers 2 wheelchairs for free use

- Request by calling +39 055 212245 or emailing toursitinfo@comune.fi.it

- A deposit of $150 will be requested (cash or credit card)

- Will be returned once the wheelchair is returned

- Rented for 2 to 3 days max

The Arciconfraternita of Misericordia (right in Piazza del Duomo) offers this service too

- Request by calling +39 055 417761

Fratellanza Militare Sede Sud (located near the Pitti Palace)

- Request by calling +39 055 26021

- Rentals are free according to availability

Car

Free access with you own vehicle, equipped with disabled badge, even within the ZTL (limited traffic zone) - Call 800 339891

- Email: upd@serviziallastrada.it

- Required data: Period of stay, vehicle plate number, name and surname, details of disability certificate, city and state of the disabled person

Kimap

To avoid architectural barriers, use the app to show disabled people paths

- The app is translated in English for English speakers

- Need to connect to your google or apple account

Cars