Background information:
Middy’s have been supplying electrical supplies to the electrical industry from 1928, but Middy’s Werribee branch has been operating since 1978. Middy’s supports quality brands that provides the installer to have trust in their supplies, with having a minimal amount of call backs due to product failure. Middy’s invests in the latest technology to help increase the growth of businesses. This helps with broadening the businesses, giving customers a range of services.
Branch Information:
There are a number of employees working at Middy’s branches, overall across each branch there are over 500 workers. Each of the staff members at Middy’s Werribee are well knowledgeable in their field and show great support to their customers.
Position: Branch Manager
Qualifications
You need retail experience to work as a Retail Manager. Although formal qualifications aren't an essential to this job a VET course in retail management or leadership or another related field may be useful to be more successful in this job. They also require a forklift license as it is required in the retail business, as it would be advised to be used in the stockroom when collecting stock from high shelves.
Certificate IV in Retail Management SIR40316
License to Operate a Forklift Truck TLILIC0003
Daily Duties
They have the role of determining the product they stock, their stock levels and service standards.
Has the responsibility to formulate and implement purchasing and marketing policies, and sets the prices.
Promotes and advertises the company's goods and services.
Sells goods and services to customers and advises them on product use.
Has to maintain records of stock levels and financial transactions.
Undertakes budgeting for the establishment.
Is in control of the selection, training and supervision of staff.
Ensures compliance with occupational health and safety regulations.
Position: OHS Manager
Qualifications
As an OHS manger there are specific qualifications that need to be completed, which includes a Diploma of Work Health and Safety or an Advanced Diploma of Work Health and Safety. They also need to complete a capability assessment, which includes completing OHS practitioner portfolio report, along with referee checks and interviews. With their qualification also comes the responsibility of renewing their certifications each year as well as completing their ongoing Continuing Professional Development role.
Diploma of Work Health Safety BSB51319
Advanced Diploma of Work Health and Safety BSB60615
Daily Duties
Role of examining equipment specifications, and inspecting and testing machines, equipment and clothing to ensure compliance with safety standards and usefulness.
They have to inspect factories and other work sites to ensure compliance with government and industry standards and regulations.
Responsible for observing workers to ensure protective devices are being utilised according to regulations and that flammable and other hazardous materials are used and stored in line with approved procedures.
Has to conduct tests in work areas to detect toxic fumes, explosive gas-air mixtures and other work hazards that will cause harm.
Has to ensure fire prevention equipment and other safety supplies, such as first aid kits, stretchers and blankets are conforming to standards.
In control of assisting in conducting safety meetings and campaigns, and organising training in general safety principles in keeping with regulations.
Advising organisations on ways to comply with occupational health and safety legislative requirements.
Having to investigate incidents and fatalities, to determine causes and to collect evidence of non-compliance with occupational health and safety legislation.
Position: First Aid Officer
Qualifications
The First Aid Officer must complete ongoing training to assist them to fulfil the requirements of their responsibility in this role. This qualification includes training to maintain accreditation to the level of ‘Provide First Aid’ course and annually refreshing the necessary CPR training. The training will be provided and completed partially online as well as a practical assessment to the current level of ‘Provide First Aid’. MaPS will get into contact with First Aid Officers before their training accreditation needs to be refreshed.
Provide First Aid HLTAID003/HLTAID011
Provide Cardiopulmonary Resuscitation HLTAID001/HLTAID009
Daily Duties
Position: Sales employee
Qualifications
Middy’s sales employees don’t require any specific qualifications for their roles other than a forklift license as they are classified as retail assistants, which supply electrical items. The forklift license is to ensure employees keep themselves safe when collecting supplies from the stockroom. They must also have this qualification to keep their workplace environment safe, by following the Work Safe Victoria and OHS Act, which should be provided by the workplace OHS manager. This license may come from a VET training course, in areas such as warehousing operations.
License to Operate a Forklift Truck TLILIC0003
Daily Duties
Has the duty of promoting and selling their company’s good and services, such as high quality electrical supplies.
Build up and update the knowledge of their employer’s and competitors goods and services as well as their market
conditions which include, financing, interest rates, asset prices and inflation and deflation.
Keeping records of directories, such as missed calls, received calls, placed calls, addresses, classified listing of names or previous/ongoing customers, specific persons, groups or firms, to accumulate a list of data to refer back to.
Having the ability to quote clients and credit terms, keeping record of all orders and arranging deliveries which are mainly for larger companies who invest in supplies in bulk.
Making sure to follow up clients and ensuring they are satisfied with the goods and services that have been provided and making sure to resolve any problems that may have occurred which the client is not happy with.
Monitoring clients changing needs and competitor activity, to ensure you are reporting the need to possibly accommodate or update the goods and services to sales and marketing management.
Preparing sales reports by keeping record of sales over a period of time, consisting of details of what reps have been up to which reveals whether the business is on track to meet its quota and alert management about any potential issues. Generates reports which include data on sales volume, ongoing opportunities, new accounts, and revenue and customer purchase costs.
Maintaining and submitting record of business expenses to inform management and keep them updated of what is spent.
Position: Payroll Officer
Qualifications
There is no specific course or qualification necessary for a payroll job, although a degree in finance or economics would be beneficial. Applicants could apply for courses such as Certificate III in Business or Certificate III in Financial Services to enhance their skills for this role.
Certificate III in Business BSB30115
Certificate III in Financial Services FNS30115
Daily Duties
Have the role of creating files for new employees to record their payroll data.
The responsibility of maintaining and updating files for existing employees to record information such as employee contact details, leave taken, overtime, promotions, transfers, tax deductions, health insurance payments and their superannuation.
The role of preparing data from time sheets and other payroll and personnel records.
The duty of processing payment of wages and salaries.
The role of issuing and recording adjustments to employees' pay.
Has to interpret the industrial awards.
Provides information to employees and managers about payroll matters such as tax issues, benefits and deductions.
Finalising files and arrangements when employees retire, resign or transfer.
Possibly involved in maintaining superannuation and other deduction and contribution records.
Management of OHS concerns:
General overview
Middy’s makes sure that they follow all of the OHS practices and ensures that the company follows the guidelines of both the OHS Act and Work Safe Victoria. The guidelines of the OHS Act focuses on securing the health, safety and welfare of all employees, protecting the public from any health and safety risks that may be caused because of business activity, to eliminate workplace risks from the source so that the issue won’t return. Work Safe Victoria act aims to secure the health and safety of workers and workplaces, and to get rid of risks to provide workers with the highest level of protection from these possible hazards.
Branch Managers OHS Responsibilities:
Middy’s has their company policies and procedures that they follow to provide safety to all staff members and customers. To protect their staff members, it is the manager’s job to make sure that all staff has a forklift licence. This is in case a forklift needs to be used in the storeroom, which ensures that they will have a qualification for that allows them to be trusted to use the machinery in a safe manner without getting injured. They have the responsibility to provide a course, which gives employees this forklift licence. The employees also need to use the appropriate PPE, this includes wearing steel cap boots which are also provided by the employer or manager.
OHS Managers OHS Responsibilities:
As an OHS manager they have the duty of keeping all employees safe in their work environment. During these committee meetings the topics that are discussed should include, addressing ongoing and future possible concerns, as well as discussing monitoring and reviewing workplace inspections and putting these into action, which must be every three months or as often as committee meetings. During this meeting they must also reviewing the safe work procedures they out in place to figure out if they need to improve them. They have the responsibility to review the reports of work-related hazards, incidents and injuries, as well as carrying out corrective measures to ensure they don’t reoccur. They must also develop and review risk assessment and fill out the necessary paper work such as incident report forms, which include all the details of the accident or injury including, the circumstances of the incident, the date, time, location of incident, which shift, if there were any witnesses and if an ambulance was required. The OHS manager also has the requirement of planning the suitable OHS training, including the inductions for new workers. Middy’s OHS manager has to consider the potential OHS issues and listen to the ones that have been raised by their employees and plan to have the checked and consulted so they can be resolved if needed.
First Aid Manager OHS Responsibilities:
The first aid manager has many responsibilities to uphold when it comes to OHS, this includes monitoring and maintaining the first aid facilities and equipment in their office and having the correct room requirements to support its propose. Some key requirements include having a wash basin with hot and cold water, a work bench or dressing trey, comfortable seating, cupboards for storage, a stretcher, and the appropriate first aid kit. They must make sure the first aid kit has all the required components. Some of these include basic first aid notes, disposable gloves, sterile adhesive dressings, sterile coverings for serious wounds, triangular bandages, safety pins, small, medium and large sterile wound dressings, scissors, tweezers, the suitable book for recording details of first aid provided, sterile saline solution and plastic bags for disposal. They need to ensure they are identifying the hazards and risks in the area, controlling cross contamination of infections, having the ability to make the casualty feel calm and reassured before performing first aid to the level of their training and experience. They also need to have access to a phone so they can easily call for help. They have the responsibility of ensuring that they have their proper training to apply themselves in their role as well as having the qualification updated every year to maintain their certificate.
Covid-19 Guidelines:
Middy’s ensures to follow all Covid-19 government regulations in their workplace. This includes having a barrier which is distanced between where the customers stand and the retailer behind the register. They have signs before entering the building which lets customers know that they must wear masks when entering and to maintain social distancing keeping 1.5 meters apart when possible as well as having hand sanitiser stations throughout the store.
Retail Award
Level 1 Minimum
Full-time and Part Time
Weekly Wage
$827.80
Weekday Hourly
$21.78
Saturday Hourly Rates
$27.23
Sunday Hourly Rates
$32.67
Level 4
Full-time and Part Time
Weekly Wage
$877.60
Weekday Hourly
$23.09
Saturday Hourly Rates
$28.86
Sunday Hourly Rates
$34.64
Level 8 Maximum
Full-time and Part Time
Weekly Wage
$1012.90
Weekday Hourly
$26.66
Saturday Hourly Rates
$33.33
Sunday Hourly Rates
$39.99
Entitlements
Breaks
An employee who works the number of hours in any one shift specified hours is entitled to a rest break or rest breaks. Please refer to the the list below for details:
Hours worked per shift: 4 or more but no more than 5
Breaks: One 10 minute paid rest break
Meal breaks: 0
Hours worked per shift: More than 5 but less than 7
Breaks: One 10 minute paid rest break
Meal Breaks: One unpaid meal break of at least 30 minutes and not more than 60 minutes
Hours worked per shift: 7 or more but less than 10
Breaks: two 10 minute paid rest breaks (one to be take in the first half of the shift and one in the second half)
Meal Breaks: One unpaid meal break of at least 30 minutes and not more than 60 minutes
Hours worked per shift: 10 or more
Breaks: Two 10 minute paid rest breaks (one to be taken in the first half of the shift and one in the second)
Meal Breaks: Two unpaid meal break of at least 30 minutes and not more than 60 minutes
Uniform
An employee may have to do work that requires special clothing or work that damages their clothing.
Special clothing includes:
uniforms (eg shirts with the company logo on them)
clothing from the floor stock in the store an employee works in.
Special clothing doesn't include the general dress standard required by the employer. This can be the employers requirements that includes clothing clean clothing, in good condition and appropriate, or must be certain colours an employee which may include black pants and shoes, which the employer may expect the employee to already have.
If an employee has to wear special or protective clothing, the employer has to:
provide the clothing, or
repay the employee for the cost of the clothing.
The employer also has to:
cover the cost of replacing the special or protective clothing due to normal wear and tear
pay an employee an allowance each week or shift to cover washing costs, where the employee has to wash any special clothing.