Business Information
Business Name- Haymes Paint
Address- There is 350 stores nationwide and I interviewed the store on 195-199 Old Geelong Road
Business Hours-
Weekdays 7am-5am
Saturday 8am 1pm
Sunday closed
Business Summary- Over 350 locations Founded in 1935, Haymes Paint is the largest locally owned and made paint brand in Australia. It manufactures products at a plant in Ballarat, which is currently undergoing its third upgrade since it was built in 1990.
Years in Business- Haymes Paint was found in 1935 and has been in business for 88 years.
Personal Information
Number of Employees- There is approximately 400 team members throughout the nation
Employee roles- There are many different roles and positions such as Manufacturing, warehousing, retail stores & sales, distributors, sales teams, customer service, technical service, Product research & development/ examiners, IT, Human Resources, Toll Manufacturing, Export, Commercial & Specifiers, Marketing and so on
Qualifications required to meet the role description- It varies across each department with previous experience or studies not always being the key qualification, however it can help on many occasions but isn’t necessarily the main factor for consideration. Strong values and a positive attitude go a long way in our business.
Duties / Responsibilities- Constantly in contact with a large customer base of approx. 300+ customers in your territory. Prioritizing your key customers to allocate your time and planning towards those who support you most and share their spend with you & the company you work for. Multiple Phone calls, emails & admin, pricing requests, site visits and customer & product complaint inspections, plus meetings etc.
Knowledge / Skills / Attributes- Sales: learning about and knowing the products you are selling always helps, and knowing about your competitors products too. Having good products and confidence in the products & brand you are selling, good distribution for customers to easily buy your products, and knowledge about the industry you work in and market you are selling to.
Manufacturing
Job Description
A manufacturing job involves the creation of new products either from raw materials or by assembling different components through physical, chemical or mechanical means.
Entitlements
Annual leave, personal leave, community service leave, unpaid family and domestic violence leave, lunch breaks, absence from duty, public holidays, sick leave, RDO,
Skills knowledge and attributes
Judgment and decision making
Figuring out the pros and cons of different options and choosing the best one.
Management of personnel resources
Motivating, developing, and directing people as they work, and choosing the best people for the job.
Time management
Managing your own and other peoples' time to get work done.
Customer and personal service
Understanding customer needs, providing good quality service, and measuring customer satisfaction.
Production and processing
Raw materials, production processes, quality control, costs, and ways of making and distributing goods
Duty
Duties include checking and weighing raw materials, ensuring that machine settings are correct, maintaining a clean production environment, running quality checks on, for example, the size and weight of the finished product, assembling, packaging and labeling, and simple machine maintenance.
Qualifications
You don't need a formal qualification to become a Manufacturer, but a relevant qualification and experience is beneficial. Specific trade skills may be required in some manufacturing roles. Consider completing a relevant VET course, such as a Certificate III in Manufacturing Technology
Future growth
JSA produces employment projections to show where likely future job opportunities may be. The latest data are for the five years from November 2021 to November 2026. Over this period, the number of workers:
is expected to grow strongly
is likely to reach 38,100 by 2026.
Retailing
Job description
Retail Trade businesses are mainly involved in the purchase and onselling of goods to the general public. They usually trade from shop fronts that attract high numbers of walk-in customers, however the industry includes an increasing number of businesses involved in online retailing.
Entitlements
Annual leave, personal leave, community service leave, unpaid family and domestic violence leave, lunch breaks, absence from duty, public holidays, sick leave
Skills, knowledge and attributes
Persuasion
Talking people into changing their minds or their behavior.
Negotiation
Bringing people together and trying to sort out their differences.
Active listening
Listening to others, not interrupting, and asking good questions.
Sales and marketing
Showing, promoting, and selling including marketing strategy, product demonstration, sales techniques, and sales control systems.
Customer and personal service
Understanding customer needs, providing good quality service, and measuring customer satisfaction.
Duty
Prepare the shop for the day and complete sales transactions. Replenish and restock items as required, in addition to providing advice and recommending products to customers. Implement specific sales strategies and promotions to ensure maximum profit is generated.
Qualifications
You can work as a Retail Sales Associate without any formal qualifications, but some work experience is usually required. Completion of a Vocational Education and Training (VET) qualification may give you an advantage and increased job opportunities. On-the-job training is usually provided.
Future growth
JSA produces employment projections to show where likely future job opportunities may be. The latest data are for the five years from November 2021 to November 2026. Over this period, the number of workers in this occupation is likely to remain stable.
From 2021 till 2026, there is expected to be an approximate 700 job opportunities in retail managing
Sales Managers
Job descriptions
Sales managers create and execute a strategic sales plan that expands our customer base and extends the company's global reach. Meet with potential clients and grow long-lasting relationships that address their needs. Recruit sales representatives, set objectives, train and coach them, and monitor their performance
Entitlements
Annual leave, personal leave, community service leave, unpaid family and domestic violence leave, lunch breaks, absence from duty, public holidays, sick leave
Skills, knowledge and attributes
Enterprising
Starting up and carrying out projects. Leading people and making many decisions. Sometimes require risk taking and often deal with business.
Analytical
Ideas and thinking. Searching for facts and figuring out problems in your head.
Creative
Working with forms, designs and patterns. Often need self-expression and can be done without following rules.
Independence
Work alone and make decisions. Workers are able to try out their own ideas, make decisions on their own, and work with little or no supervision.
Support
Supportive management that stands behind employees. Workers are treated fairly by their company, they are supported by management, and have supervisors who train them well.
Duty
The responsibilities of a Sales Manager include hiring, training, and providing professional development for their teams and setting weekly, monthly, or quarterly goals based on the team's performance to date. They also generate reports tracking how well each individual achieves these seasonal targets.
Qualifications
Extensive experience or a formal qualification in marketing is needed to work as a Sales and Marketing Manager. University and Vocational Education and Training (VET) are both common study pathways.
Future growth
JSA produces employment projections to show where likely future job opportunities may be. The latest data are for the five years from November 2021 to November 2026. Over this period, the number of workers:
is expected to grow moderately
is likely to reach 172,400 by 2026.
Human resources
Job description
Human Resource Professionals plan, develop, implement and evaluate staff recruitment, assist in resolving disputes by advising on workplace matters, and represent industrial, commercial, union, employer and other parties in negotiations on issues such as enterprise bargaining, rates of pay and conditions of employment.
Entitlements
Annual leave, personal leave, community service leave, unpaid family and domestic violence leave, lunch breaks, absence from duty, public holidays, sick leave
Skills, knowledge and attributes
Active listening
Listening to others, not interrupting, and asking good questions.
Critical thinking
Thinking about the pros and cons of different ways to solve a problem.
Social perceptiveness
Understanding why people react the way they do.
Personnel and human resources
Recruiting and training people, managing pay and other entitlements (like sick leave), and negotiating pay and conditions.
Administration and management
Business principles involved in strategic planning, leadership, and coordinating people and resources.
Duty
Recruit candidates. HR needs to understand the organization's needs and make sure those needs are met when recruiting for new positions
Hire the right employees
Process payroll
Conduct disciplinary actions
Update policies
Maintain employee records
Qualifications
Examples of HR qualifications are a bachelor's degree and an HR certification. If you're interested in pursuing an HR role, it's important to gain industry-specific knowledge and complete education and training to become proficient in your job.
Future growth
JSA produces employment projections to show where likely future job opportunities may be. The latest data are for the five years from November 2021 to November 2026. Over this period, the number of workers:
is expected to grow very strongly
is likely to reach 137,100 by 2026.
Product examiners
Job description
Product Examiners examine products to ensure conformity to specifications and standards of presentation and quality.
Entitlements
Annual leave, personal leave, community service leave, unpaid family and domestic violence leave, lunch breaks, absence from duty, public holidays, sick leave
Skills, knowledge and attributes
Quality control analysis
Doing tests and checking products, services, or processes to make sure they are working properly.
Operation monitoring
Watching gauges, dials, or other indicators to make sure a machine is working properly.
Production and processing
Raw materials, production processes, quality control, costs, and ways of making and distributing goods.
Education and training
Curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
Computers and electronics
Circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Duty
Product Examiners examine products to ensure conformity to specifications and standards of presentation and quality. Also known as: Quality Assurance Assessor or Quality Control Assessor.
Qualifications
Formal qualifications are not essential to work as a Product Examiner. Although some workers have a Vocational Education and Training (VET) qualification or a university degree in a related field, such as manufacturing, engineering trades, sciences or technology.
Future growth
JSA produces employment projections to show where likely future job opportunities may be. Employment projections data are only produced for occupations at the broad four digit Australian and New Zealand Standard Classification of Occupations (ANZSCO) level. While data are not available for this occupation, projections data are available for the parent occupation, Product Quality Controllers, under the outlook section.
OHS safety and procedure
Haymes Paint aims to provide a safe environment for all the employees and customers at all times.
Haymes Paint has many policies in place to assure that there are no accidents or injuries throughout the company, and they make sure those rules are applied at all times.
They ensure safety to all employees by training them and informing them with procedures to make sure all safety measures all in place at all times.
The team at Haymes Paint avoid any incidents by raising any risks and hazards and ways they can eliminate them to make the workplace as safe as it can be.
OHS Management
Every Australian business is governed by the ohs act of 2004. If any issues occur you have to contact Worksafe Victoria to ensure the safety of all employees and customers.
What to do if an incident occurs
Checking to make sure the person/s are ok firstly and/or respond by contacting emergency services.
Depending on the incident we are required to submit a form to advise of incident or potential hazards even if an incident didn’t even occur.
Measures or steps will be recommended to be put in place to avoid such accidents in the future.
If there is a hazard in the workplace, identify what the hazard is and report to the direct manager and raise the issue that has occured.
If safe to do, try to eliminate the hazard or decrease the risk of the hazard.
Voice the issue to the rest of the team.
Resolve the issue and concerns by eliminating the hazard.
How does the team communicate OHS
At Haymes Paint, the team have meetings face to face, through a zoom meeting, or just phone calls so they are all on the same page and if new rules get implemented they all know what’s going on.
Objectives of the OHS act
The Act aims to:
secure the health, safety and welfare of employees and other people at work;
protect the public from the health and safety risks of business activities;
eliminate workplace risks at the source; and
involve employers, employees and the organisations that represent them in the formulation and implementation of health, safety and welfare standards.
Throughout the Act, the meaning of health includes psychological health as well as physical health.
OHS roles and duties of a customer
You must take reasonable care for the health and safety of others who may be affected by what you do or don't do. Cooperate with your employer about any action they take to comply with the OHS Act or Regulations. Your duty of care is your legal duty to take reasonable care so that others aren't harmed. If you identify a reasonably likely risk of harm, you must take reasonable care in response. It is a concept common to all modern occupational health and safety (OHS) / workplace health and safety
Sources of communication
The team have multiple platforms and ways to to communicate on such as regular internal communication through the internet, workplace chat, emails, zoom, in house videos, phone calls and text messages
Evaluation of Haymes Paint risk control
I think Haymes Paint has good OHS regulations in place to prevent any incidents happening throughout their workplace. Haymes Paint has identified hazards and risk factors that have potential to cause harm. They have then determined appropriate ways to eliminate the hazards in the workplace, and other ways to control them when they cannot be eliminated.
Signs
There are signs up throughout all the Haymes Paint stores in Australia to ensure everyone knows their responsibilities and basic safety rules and procedures.
There are also SDS signs up in all the stores because there are hazardous substances in the majority of the products that they sell and that are in store. SDS sheets are required in all stores that have hazardous chemicals.
What are some ways business owners consult with their workers about safe work
regular team meetings
pre-start briefings
‘toolbox talks’
as part of your regular interactions with workers (e.g. when you walk the floor)
regular staff updates, emails and feedback.
Haymes paint said ways they consult with their workers about safe work consist of regular team meetings, workplace chat, emails, line managers and regular internal communication through the intranet.
OHS Roles and Responsibilities as an employer and employee’s
As an employer
Provide and maintain safe plant (machinery and equipment).
Provide and maintain safe systems of work - for example, controlling entry to high-risk areas and providing systems to prevent falls from heights.
Ensure the safe use, handling, storage or transport of plant or substances.
Keep workplaces that you manage and control in a safe condition, free of risks to health (for example, ensure fire exits aren’t blocked, and the worksite is generally tidy).
Provide suitable facilities for welfare at any workplace you manage and control.
Give your employees the necessary information, instruction, training or supervision to enable them to do their work in a way that is safe and without risks to health.
As an employee
Take reasonable care for your health and safety in the workplace. You must also take reasonable care for the health and safety of others who may be affected by what you do or don’t do.
Cooperate with your employer about any action they take to comply with the OHS Act or Regulations. For example, use equipment properly, follow safe work policies and procedures and attend training.
Don’t intentionally or recklessly interfere with or misuse anything at the workplace to support health, safety and welfare.
What to do when reporting an incident
If the situation is still dangerous or high-risk, call emergency services immediately on 000
Find out what type of incidents must be notified
However, incident scenes can be disturbed if necessary to:
protect a person's health or safety
help someone who is injured
make the area safe
Notify worksafe immediately by calling 13 23 60
Report the incident in writing within 48 hours
Save a copy of the incident notification form