Metrocool

MetroCool

Metrocool’s contact information is, the phone number is 9741 5454 and the email address is admin@metrocool.com.au.

Address: 131-133 Railway Ave, Werribee VIC 3030

Monday: 8:00am – 5:00pm

Tuesday: 8:00am – 5:00pm

Wednesday: 8:00am – 5:00pm

Thursday: 8:00am – 5:00pm

Friday: 8:00am – 5:00pm

Saturday: Closed

Sunday: Closed

Business Summary

MetroCool has been operating since 2002 and is a well-established family owned business, based in Werribee. MetroCool has established a respectable reputation for their excellent service and professionalism, as MetroCool continue to grow they are dedicated to providing their customers with a friendly, honest and reliable service. The services that MetroCool supply is Air conditioners and Refrigeration.

Job titles

-          Aircon Installation tradesman 

-          Aircon installation Apprentice 

-          Service technician 

-          Service technician apprentice 

-          Office staff

-          Supervisor 

-          Project manager

Personal Information

Owner:  

The owners name is Stephen Gillman, the owner is responsible for running the overall business, this includes making big decisions on supplying the equipment to the employees, communicating to employees and take responsibility for training their employees and making sure they are capable to do the work required.

The Business owners need to keep records of transactions and any purchases made by their customers. As well as the transactions the business owners are responsible for the cleanliness, they need to maintain health regulations and make changes to any potential hazards in the workplace. Some things that the owner does is Plan, organise, direct, control and coordinate the projects done by his business.

Project manager

A Project Manager is the manager of the business, the project manger administrates the work done on site by checking over his staff. Project managers plan, organise, direct, control and coordinate the projects done by his business.

Qualifications

·         Cert III in Air conditioning and refrigerating

·         Construction Induction Card

·         First-aid

Pay

$3450 per week

Job Longevity:

There were 107,200 construction managers in 2020, project managers have grown very strongly over the past 5 years and it is expected that they are to grow strongly over the next 5 years. By 2025 the amount of project managers is likely to reach to 120,100 project managers.

Duties:

·         Checking in on jobs

·         booking times and dates

·         delivering materials

·         communicating with builders

·         quoting jobs and assisting with job when viable 

·         Checking out jobs to see how the job could be completed

·         Ordering materials

·         Managing staffing and dates to be completed on and by

·         To work safe

·         To come to work on time

·         To not be intoxicated at work 

Skills:

·         Communication skills 

·         Teamwork skills

·         Motivational skills

·         Decision making skills

·         Problem solving skills

·         Delegation skills

Attributes

·         Friendly

·         Trustworthy

·         Fair treatment

·         Resilience

Supervisor:

A supervisor Job is to oversee employee’s performance and provide guidance and support to those in need of help. They are also to evaluate and inspect the workplace too see if it is a safe place to work at.

Duties 

·         Assisting install teams with loading fans with correct units

·         communicating with team on what jobs they have and how to complete them

·         complete installs and repairs whenever no one else can get to the job that day

·         preparing install teams for jobs for the day

·         booking jobs

·         communication with install teams if there are issues

·         to check out jobs

·         to work safe

·         to come to work on time

·        to not be intoxicated at work 

Pay

$1,667 Per week

Job longevity

There are currently 120,700 supervisors in Victoria right now, it stayed the same over the past 5 years and it is expected to grow strongly over the next 5 years. It’s likely to reach 131,400 Supervisors in 2025

Skills

·         Communication

·         Teamwork

·         Leadership

·         Observing skills

·         Conflict resolution

Attributes

·         Trustworthy

·         Honest

·         Collaborative

·         Time management 

Qualifications

·         Construction induction card

·         First-aid

Office Staff

An office staff is responsible for taking calls from customers and delivering messages to customers. Office staff need to keep everything organised if it’s files on their computer or paperwork.

Duties

·         booking jobs

·         communicating with supervisors and install teams

·         dealing with customers

·         organising schedules and talking to clients 

·         booking jobs

·         to communicate with install or service teams

·         to come to work on time

·         to assist install teams

·         to not be intoxicated

Pay

$1,490 per week

Job longevity

There were 158,500 office staff in 2020, office staff are expected to grow very strongly over the past 5 years and is expected to grow over the next 5 years. The amount of staff is likely to reach 170,100 staff by 2025

Skills

·        Communications Skills

·        Typing skills

·        Filing

·        Research

·        Motivational

Attributes

·         Reliability

·         Problem solving

·         Teamwork

·         Communication

Qualifications

·         Construction induction card

Aircon Installation tradesman

Duties

·         rough in copper and drains when house is at frame stage

·         fit off air conditioning when house is fully built

·         minor duties being welding, flaring, gassing the outdoor unit and also installing the outdoor unit 

·         having own van

·         completing own job

·         ensure aircon is being installed properly

·         safety of both self and everyone around

·         ensuring job is completed to the best of ability and to company standards

·         arrive to work on time

·         to not come to work intoxicated 

Pay

$1,400 per week

Job Longevity

There are currently 29,500 Aircon installation tradesman in Victoria right now, they grew really strongly over the past 5 years and are expected to grow even more in the next 5 years. The amount od aircon installation tradesman is expected to reach 30,700 workers by 2025

Skills

·         Tools knowledge

·         Multitasking

·         Communication

·         Leadership

·         Person skills

·         Problem solving

·         Self/time management

Attributes

·         Collaborative

·         Honest

·         Devoted

·         Friendly

·         Hand on

·         Trustworthy

Qualifications

·         Cert III in Air conditioning and refrigerating

·         Construction induction card

Aircon Installation apprentice 

Duties

·         passing tool

·         roughing in copper

·         passing materials other minor jobs being siliconing drains, running drains, unboxing units and carrying and fetching tools and materials

·         to work safe

·         to do as asked if reasonable

·         leave clean site

·         to help as much as they can, to complete job to company standards

·         arrive to worn on time

·         to not come to work intoxicated 

Skills

·         Tools knowledge

·         Multitasking

·         Communication

·         Leadership

·         Person skills

·         Problem solving

·         Self/time management

Attributes

·         Collaborative

·         Honest

·         Devoted

·         Friendly

·         Hand on

·         Trustworthy

Pay

Year 1- 12.49 per hour  

Year 2- 14.76 per hour

Year 3- 15.89 per hour

Year 4- 20.43 per hour

Job Longevity

There are currently 29,500 Aircon installation tradesman in Victoria right now, they grew really strongly over the past 5 years and are expected to grow even more in the next 5 years. The amount of aircon installation tradesman is expected to reach 30,700 workers by 2025

Qualifications

·         Cert III in Air conditioning and refrigerating

·         White Card 

Service technician

Duties

·         diagnosing issues with units

·         servicing units so meaning cleaning filters checking drains,

·         checking pressures,

·         adding refrigerant and leak testing

 Responsibilities

·         to work safe

·         to diagnose any issues with any aircons,

·         to arrive to work on time,

·         to not come to work intoxicated,

·        to service units to the best of their ability, 

Skills

·         Tools knowledge

·         Multitasking

·         Communication

·         Leadership

·         Person skills

·         Problem solving

·         Self/time management

Attributes

·         Collaborative

·         Honest

·         Devoted

·         Friendly

·         Hand on

·         Trustworthy

Pay

1,656 per week

Job Longevity

There are currently 24,700 service technician workers in Victoria right now, they have grown strongly over the past 5 years and are expected to fall in the next 5 years. There is expected to be 23,600 workers by 2025

Qualifications

·         Cert III in Air conditioning and refrigerating

·         White Card 

Service Technician Apprentice

Duties

·         carrying and passing tools

·         checking pressures

·         communicating with tradesmen on roof when turning off unit to indicate which outdoor unit is for what head unit

·         cleaning and washing filters

·         grabbing filters out of units

Responsibilities

·         to work safe to aid workmate as best to their ability

·         to come to work on time

·         to not be intoxicated at work

·        leave sites clean 

Skills

·         Tools knowledge

·         Multitasking

·         Communication

·         Leadership

·         Person skills

·         Problem solving

·         Self/time management

Attributes

·         Collaborative

·         Honest

·         Devoted

·         Friendly

·         Hand on

·         Trustworthy

Pay

$1453 per week

Job Longevity

 There are currently 24,700 service technician workers in Victoria right now, they have grown strongly over the past 5 years and are expected to fall in the next 5 years. There is expected to be 23,600 workers by 2025

Qualifications

·         Cert III in Air conditioning and refrigerating

·         White Card 

Employee Entitlements and Agreements

Award: AN160008

Meal Breaks:  An employee, other than a shift worker, is entitled to an unpaid meal break of at least 30 minutes after every 6 hours worked.

Payment: $25.23 a hour, hourly rate can range between $17 to $41 per hour, total pay per year can range between 36k to 78k per year

Annual Leave: Annual leave is usually paid at the same rate as ordinary hours but can be paid with an annual leave loading on top (usually 17.5%). Leave loading is money paid on top of an employee's normal pay to compensate them for expenses during annual leave. An employer and employee may agree in writing to the employee taking a period of paid annual leave before the employee has accrued an entitlement to the leave.

Allowances: Where an employee is required and authorised to use his/her own motor vehicle in the course of his/her duties, he/she shall be paid an allowance not less than that provided for in the table set out hereunder.

An additional allowance of 79 cents per kilometre shall be paid for each kilometre in excess of the 60-kilometre radius.

Merchandise/uniform: Where employers require employees to wear uniforms the employers must provide the uniform. Any replacement uniform will be provided as necessary by the employer

Overtime rates:

Day

Full time and part-time employees % ordinary hourly rates

Casual employees % ordinary hourly rates

Monday to Friday – all employees

First 2 hours

150

175

After 2 hours

200

225

Saturday – Plumbing and mechanical services employees, irrigation installer employees

First 2 hours

150

175

After 2 hours

200

225

After 12 noon

200

225

Sunday- all employees

200

225

Public Holidays – all employees

250

275

Work commenced after midnight and before start of ordinary hours

200

225

Public holidays:  

1st Jan New Year’s Day

26th Jan Australia Day

2nd Apr Good Friday

3rd Apr Easter Saturday

4th Apr Easter Sunday

5th Apr Easter Monday

25th Apr Anzac Day

26th Declared public holiday

31st May Reconciliation day

14th Jun Queen’s Birthday

4th Oct Labour Day

25th Dec Christmas Day

26th Dec Boxing day

OHS

At MetroCool they follow The Occupational health and safety act 2004 (OHS act) and work with WorkSafe Victoria to ensure the safety of employees and clients.

Communication

MetroCool had a strict OHS policy and everyone communicates in a way where safety is number, and the idea is who cares if the job gets pushed back because the safety of the employees is the number one priority.  The occupational health and safety act 2004 states that employers have specific duties and obligations they need to comply with which includes communicating OHS matters to employees in the appropriate language.

The methods MetroCool use to communicate OHS information include but are not limited to:

Site Safety Sheets:

MetroCool employees fill out an OHS sheet before entering every sight to ensure their safety they are also informed through other co-workers over the years of what is safe and what isn’t and if the job can’t be completed then it can be rescheduled when we have the tools to ensure safety such as cranes or scissor lifts.

Risk Assessments

Metrocool’s rust assessments are really affecting at making the job a lot safer as they allow the team to know what hazards are around as well as allow the team to work find different solutions to lower or even eliminate the risk

We know that the risk assessment are effective because with the information about where the hazards are you can try to avoid them and work around them completely eliminating the risk for example a roof being to high and the longest ladder can’t reach, we can eliminate the risk of going up a steep ladder that barely reaches and get in a scissor lift or crane if possible.

Email 

MetroCool also communicate OHS via email if something is concerning the manager OHS to ensure the safety of everyone in the workplace. The manager communicates to the employee what they can do to be more safe and strategies to help them do that.

Meetings

At MetroCool if something in the workplace doesn't feel safe the manager can have a meeting with his employees and discuss what they can do to make the workplace feel more safe.

Appropriate training 

At MetroCool you are provided the appropriate training in the workplace so you know how to keep yourself and others safe and you know what to do in the case of a emergency. 

OHS Roles and Responsibilities 

Project Manager

• Managers have a direct responsibility for providing and ensuring a safe workplace for staff, students, contractors and visitors. 

• In addition, managers with University wide responsibilities are required to practice due diligence in regards to OHS matters 

Employees

• take reasonable care for their own health and safety

• take reasonable care for the health and safety of others who may affected by their acts or omissions

• cooperate with anything the employer does to comply with OHS requirements 

• not 'intentionally or recklessly interfere with or misuse' anything provided at the workplace for OHS.

Clients 

• eliminate risks to health and safety, so far as is reasonably practicable

• reduce risks to health and safety, so far as is reasonably practicable, if it is not reasonably practicable to eliminate the risks

 Reporting an Incident

These are the following steps to report an incident in the workplace

·         If the situation is still dangerous or high-risk, Call emergency services immediately on 000

·         Confirm if the incident is notifiable

·         Ensure the incident scene is not disturbed until a Worksafe inspector arrives

·         Notify Worksafe immediately by calling 13 23 60

·         Report the incident in writing within 48 hours

·         Save a copy of the incident notification form

Procedure

You can go to the office and talk to someone or even send in an email to the office and they can discuss the issue or sort out the issue without any co-workers being made aware