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Since 1980, The bakers at each Bakers Delight store have been committed to ensuring every loaf, every roll and every bun is a delight to bake, a delight to eat and delivered through a delightful customer experience.
Since 1980, The bakers at each Bakers Delight store have been committed to ensuring every loaf, every roll and every bun is a delight to bake, a delight to eat and delivered through a delightful customer experience.
Business Hours
Monday: 5:00am-6:30pm
Tuesday: 5:00am-6:30pm
Wednesday: 5:00am-6:30pm
Thursday: 5:00am-6:30pm
Friday: 5:00am-6:30pm
Saturday: 5:00am-5:00pm
Sunday: 5:00am-5:00pm·
Store information
Address : 28 Station Place, Werribee
Business Contact Details:
Phone: (03) 9749 8858
Business Summary
Business Summary
Bakers Delight is a bakery that caters towards all types of people in their products and advertising. They employ bakers and sales assistants that work towards distributing high quality bakery products, as well as maintaining the stores cleanliness and undergoing general business tasks. They sell bakery products such as various types of loaves rolls, savoury and sweet delicacies. Bakers Delight take pride in all the products that they make and aim to provide their customers with a good shopping experience and their choice of traditional, artisanal and snack products. It is expected that a shop assistant at Bakers Delight is able to be constantly serving customers that are coming in with a smile on their face. It is important that staff are friendly to the customers and are able to upsell their products.
Another main responsibility of a shop assistant is to take on the role of general cleaning duties within the shop in order to maintain its cleanliness and safety. The senior staff in the store should be able to appropriately handle cash and complete tasks such as making up floats and doing end of night till counts.
Qualifications required for the job
Qualifications required for the job
Bakers Delight is an entry level job that is targeted towards those wanting to start their first part time job. There are no qualifications that need to be completed before being able to start working at this establishment as a shop assistant. The bakers however need to have a food safety handlers certificate, and most bakers are either qualified in Certificate III in Baking Bread or completing their apprenticeship in the store.
Bakers Delight is an entry level job that is targeted towards those wanting to start their first part time job. There are no qualifications that need to be completed before being able to start working at this establishment as a shop assistant. The bakers however need to have a food safety handlers certificate, and most bakers are either qualified in Certificate III in Baking Bread or completing their apprenticeship in the store.
Knowledge, skills and attributes
Knowledge, skills and attributes
The knowledge and skills needed to be employed at Bakers Delights are fairly standard for an entry level part-time job. You need to have great communication skills and organisational skills. It's important that someone working at this kind of job is very careful and safe around all of the dangerous machinery. It is expected of all staff that all items in the store are handled with care and consideration, and that everyone is respectful of the space. The shop staff are expected to be respectful of the bakers’ equipment and vice versa.
The knowledge and skills needed to be employed at Bakers Delights are fairly standard for an entry level part-time job. You need to have great communication skills and organisational skills. It's important that someone working at this kind of job is very careful and safe around all of the dangerous machinery. It is expected of all staff that all items in the store are handled with care and consideration, and that everyone is respectful of the space. The shop staff are expected to be respectful of the bakers’ equipment and vice versa.
There is a level of cleanliness within the store that must be maintained by all staff at all times. This includes the cleaning schedule and the general cleanliness of the store.
There is a level of cleanliness within the store that must be maintained by all staff at all times. This includes the cleaning schedule and the general cleanliness of the store.
Staff will gain the majority of the basic knowledge that they need to work at Bakers Delight through completing the induction and campaign training on the training system ‘Breaducate’. This will teach you how to use the tills and payment terminals, how to sell and upsell products, as well as the pricing of products and expectations of staff. The induction will be completed before you have your first shift.
Staff will gain the majority of the basic knowledge that they need to work at Bakers Delight through completing the induction and campaign training on the training system ‘Breaducate’. This will teach you how to use the tills and payment terminals, how to sell and upsell products, as well as the pricing of products and expectations of staff. The induction will be completed before you have your first shift.
Common OHS concerns
Common OHS concerns
The OHS Act 2004 aims to protect the health, safety and welfare of anyone who is employed or working, and ensures that the health and safety of the greater public is not put at risk. It clearly states all that is required of a business in order to be able to legally and safely function.
The OHS Act 2004 aims to protect the health, safety and welfare of anyone who is employed or working, and ensures that the health and safety of the greater public is not put at risk. It clearly states all that is required of a business in order to be able to legally and safely function.
The objects of the OHS Act as stated in the Occupational Health and Safety Act 2004 document on the Victorian legislation website are:
-To secure the health, safety and welfare of employees and other persons at work
-To eliminate, at the source, risks to the health, safety or welfare of employees and other persons at work a
-To ensure that the health and safety of members of the public is not placed at risk by the conduct of undertakings by employers and self-employed persons; and Authorized by the Chief Parliamentary Counsel -To provide for the involvement of employees, employers, and organisations representing those persons, in the formulation and implementation of health, safety and welfare standards
The principles of the OHS Act as stated in the Occupational Health and Safety Act 2004 document on the Victorian legislation website are:
-Persons who control or manage matters that give rise or may give rise to risks to health or safety are responsible for eliminating or reducing those risks so far as is reasonably practicable
-Employers and self-employed persons should be proactive, and take all reasonably practicable measures, to ensure health and safety at workplaces and in the conduct of undertakings.
-Employers and employees should exchange information and ideas about risks to health and safety and measures that can be taken to eliminate or reduce those risks.
-Employees are entitled, and should be encouraged, to be represented in relation to health and safety issues.
It is a must for all employees at any business to comply with the OHS rules of each workplace. There are many different machines and tools that the staff at Bakers Delight use that can be a hazard to work with and need to be handled with care and discretion, making the OHS Act especially important within this workplace. The slicer is the main machine that everyone in the store handles and there are specific safety measures that have to be followed in order to prevent accidents or injuries happening. Everyone that is hired will be trained how to safely use the slicer during their induction. When handling the slicer, you must be very careful of how close the blades get to your hands and ensure that everyone around the slicer is being safe.
The ovens are primarily used early in the morning, but they stay hot for the duration of the day and need to be handled with care. When walking through the bakery, it is vital that the staff are being mindful of each other around the hot ovens and are careful when it comes to the ovens being open, which can cause severe safety hazards.
The ovens are primarily used early in the morning, but they stay hot for the duration of the day and need to be handled with care. When walking through the bakery, it is vital that the staff are being mindful of each other around the hot ovens and are careful when it comes to the ovens being open, which can cause severe safety hazards.
Other hazards can be the cutting machines that the bakers use, the rounder and the mixer. These are machines that are only handled by the bakers, when you become inducted into the bakery you will be demonstrated on how to appropriately use these machines and all OHS rules associated with handling the dangerous machinery.
Other hazards can be the cutting machines that the bakers use, the rounder and the mixer. These are machines that are only handled by the bakers, when you become inducted into the bakery you will be demonstrated on how to appropriately use these machines and all OHS rules associated with handling the dangerous machinery.
There are safety posters displayed all around the store advertising the correct safety procedures for all potential hazards . These show the way that hazards and hygiene issues should be handled while in store. Incident reports and safety logs are located around the store for easy access if there is ever a need for them. If an incident report is needed to be used, it should be filled out as soon a possible and the incident should be reported to the food safety supervisor in the store and the manager so that the issue can be taken further.
Notifiable incidents such as injuries, problems with machinery and pests should be reported to the manager and any other relative external sources such as pest control and WorkSafe.
Staff number
Staff number
In the store at any time, there will be approximately 2-3 staff in the store at one time. This will accommodate for the busy rush of customers during lunchtime and any cleaning duties that need to be completed. There will also typically be 2-4 bakers in the store at any given time between the hours of 2am-11am. The store currently has 7 shop staff employed.
In the store at any time, there will be approximately 2-3 staff in the store at one time. This will accommodate for the busy rush of customers during lunchtime and any cleaning duties that need to be completed. There will also typically be 2-4 bakers in the store at any given time between the hours of 2am-11am. The store currently has 7 shop staff employed.
Skills and attributes required for employment
Skills and attributes required for employment
The job specifically looks for staff that are eager and enthusiastic about working and have great communication skills and are willing to develop their skills in customer service and take on all roles of a shop assistant.
The job specifically looks for staff that are eager and enthusiastic about working and have great communication skills and are willing to develop their skills in customer service and take on all roles of a shop assistant.
Personal Protective Equipment
Personal Protective Equipment
The store provides all their employees with a basic set of uniform and important garments that will protect themselves from potential safety hazards as well as protecting the food products from contamination. All bakers will be issued with white shorts and a white shirt with the Bakers Delight logos, as well as a bakers hat and around the waist apron. Bakers do not wear gloves but are expected to keep their hands clean sanitised throughout their shift to avoid direct contamination. Tea towels and oven mitts are required in store to create a barrier between dirty or hot equipment and the bakers. Shop assistants are provided with white t-shirts and three quarter pants, as well as a full length apron and a bakers hat. Hair must be tied up into a bun or braid and out of the face to avoid contamination, and the bread caps will assist in ensuring hair does not get into the food.
The store provides all their employees with a basic set of uniform and important garments that will protect themselves from potential safety hazards as well as protecting the food products from contamination. All bakers will be issued with white shorts and a white shirt with the Bakers Delight logos, as well as a bakers hat and around the waist apron. Bakers do not wear gloves but are expected to keep their hands clean sanitised throughout their shift to avoid direct contamination. Tea towels and oven mitts are required in store to create a barrier between dirty or hot equipment and the bakers. Shop assistants are provided with white t-shirts and three quarter pants, as well as a full length apron and a bakers hat. Hair must be tied up into a bun or braid and out of the face to avoid contamination, and the bread caps will assist in ensuring hair does not get into the food.
Workplace conditions and job longevity
Workplace conditions and job longevity
According to the job outlook website, the expected job growth in the baking industry is moderate and the job difficulty is medium. For a Food Trade Assistant the job growth is stable with entry level difficulty.
The conditions of the workplace are that the space must be kept clean and tidy throughout the day to maintain its image to the customers. At the end of every night the store must be fully swept up and mopped, along with other general cleaning jobs such as wiping down benches and cleaning windows. The bakers also have a level of duty with cleaning responsibilities and maintaining the store. They will have to clean the majority of their own equipment and clean up the store before they leave for the day.
The conditions of the workplace are that the space must be kept clean and tidy throughout the day to maintain its image to the customers. At the end of every night the store must be fully swept up and mopped, along with other general cleaning jobs such as wiping down benches and cleaning windows. The bakers also have a level of duty with cleaning responsibilities and maintaining the store. They will have to clean the majority of their own equipment and clean up the store before they leave for the day.
People typically have this job for around 2-3 years, normally while they are still in school. Bakers Delight works towards providing their employees with a stable job and wages, as well as great employability skills until they are ready to move on to their next employment. They are constantly hiring new employees to fill up their staff list.
People typically have this job for around 2-3 years, normally while they are still in school. Bakers Delight works towards providing their employees with a stable job and wages, as well as great employability skills until they are ready to move on to their next employment. They are constantly hiring new employees to fill up their staff list.
Employment opportunities
Employment opportunities
Bakers Delight is constantly hiring new people, and all that's needed to apply is to ask the staff in store whether they are currently hiring at that time and to put your resume into store. They can also post updates on their hiring status or put signs in store.
Bakers Delight is constantly hiring new people, and all that's needed to apply is to ask the staff in store whether they are currently hiring at that time and to put your resume into store. They can also post updates on their hiring status or put signs in store.
Bakers Delight does not typically have work experience opportunities, although they do offer apprenticeships for new bakers that are completing their certification in Baking Bread.
Bakers Delight does not typically have work experience opportunities, although they do offer apprenticeships for new bakers that are completing their certification in Baking Bread.
After being employed at Bakers Delight, you will be asked to complete an induction before you are able to start completing shifts. In an induction you will be shown around the store, while the manager discusses the safety procedures of the store such as fire exits and emergency procedures. You will learn about the OHS rules that are associated with the workplace and equipment and taught how to handle dangerous equipment and the cleaning chemicals. Finally, you will be taught how to correctly and safely use the slicer and you will practice slicing a loaf of bread, while being explained the safety measures that need to be followed. While completing your induction, the person running it will also be assessing your knowledge as you go along, to ensure that you have the appropriate level of understanding about OHS rules and overall rules of the store. At the end of the induction, a employee contract must be signed in order to get a shift at the store. The contract will state all of your rights as an employee, your personal information such as medical details and emergency contacts, and superannuation and tax file number details.
After being employed at Bakers Delight, you will be asked to complete an induction before you are able to start completing shifts. In an induction you will be shown around the store, while the manager discusses the safety procedures of the store such as fire exits and emergency procedures. You will learn about the OHS rules that are associated with the workplace and equipment and taught how to handle dangerous equipment and the cleaning chemicals. Finally, you will be taught how to correctly and safely use the slicer and you will practice slicing a loaf of bread, while being explained the safety measures that need to be followed. While completing your induction, the person running it will also be assessing your knowledge as you go along, to ensure that you have the appropriate level of understanding about OHS rules and overall rules of the store. At the end of the induction, a employee contract must be signed in order to get a shift at the store. The contract will state all of your rights as an employee, your personal information such as medical details and emergency contacts, and superannuation and tax file number details.
Employee wage entitlements, workplace agreements, Rights and Responsibilities
Employee wage entitlements, workplace agreements, Rights and Responsibilities
The wages and all information about entitlements are stated on the FairWork Australia website. The shop assistants wages and entitlements fall under the General Retail award.
The wages and all information about entitlements are stated on the FairWork Australia website. The shop assistants wages and entitlements fall under the General Retail award.
Employees are entitled to their hourly wage as stated in their contract when they are first hired. This set wage will typically increase year by year until you are around 20 years old. All Bakers Delight stores are a part of a franchise, so there is no set amount of wages across every store. The minimum wage for a 16-year-old working in general retail is $10.89 and increases every year by approximately $1. The minimum hourly pay rate for an 18-year-old that works in a general retail job, such as Bakers Delight is $15.25. As an employee you will work shifts that are a minimum of three hours each, and employees will be entitled to a short break of 30 mins if a shift exceeds five and a half hours.
Employees are entitled to their hourly wage as stated in their contract when they are first hired. This set wage will typically increase year by year until you are around 20 years old. All Bakers Delight stores are a part of a franchise, so there is no set amount of wages across every store. The minimum wage for a 16-year-old working in general retail is $10.89 and increases every year by approximately $1. The minimum hourly pay rate for an 18-year-old that works in a general retail job, such as Bakers Delight is $15.25. As an employee you will work shifts that are a minimum of three hours each, and employees will be entitled to a short break of 30 mins if a shift exceeds five and a half hours.
Part-time employees are entitled to sick leave and annual leave pay. Employees at Bakers Delight should also be entitled to Saturday or Sunday pay rates as nominated by their store owner, along with public holiday rates. Stores may also have overtime rates for employees and a larger hourly wage if they work past 6:00pm. PPE is provided by the owner as needed by the employees, and it is their responsibility that everyone is issued with the appropriate uniform and that everyone can get new uniforms as required. All part-time employees at Bakers Delight are entitled to superannuation from their payroll.
Part-time employees are entitled to sick leave and annual leave pay. Employees at Bakers Delight should also be entitled to Saturday or Sunday pay rates as nominated by their store owner, along with public holiday rates. Stores may also have overtime rates for employees and a larger hourly wage if they work past 6:00pm. PPE is provided by the owner as needed by the employees, and it is their responsibility that everyone is issued with the appropriate uniform and that everyone can get new uniforms as required. All part-time employees at Bakers Delight are entitled to superannuation from their payroll.
Typical working day at Bakers Delight
Typical working day at Bakers Delight
Bakers at Bakers Delight
Bakers at Bakers Delight
The bakers will typically arrive in the store at around 2:00am or 3:00am depending on the amount of production that needs to be made that day
The bakers will typically arrive in the store at around 2:00am or 3:00am depending on the amount of production that needs to be made that day
The amount of production made on that day is determined by the amount of wastage from the day before, for example if a product does not sell well the day before then the quantity made will be lowered or they will consider not baking it anymore. The production is altered daily based on the day of the week it is, for example weekends bring in more customers and therefore more is being produced.
The amount of production made on that day is determined by the amount of wastage from the day before, for example if a product does not sell well the day before then the quantity made will be lowered or they will consider not baking it anymore. The production is altered daily based on the day of the week it is, for example weekends bring in more customers and therefore more is being produced.
The bakers will start off the day by mixing the dough for the basic products, such as the white loaves and rolls. It will be placed in the baking tins and left to be proved in a large cupboard. The Bakers will mix many different types of dough early in the morning so that the loaves, rolls and main products are ready to go at opening time.
The bakers will start off the day by mixing the dough for the basic products, such as the white loaves and rolls. It will be placed in the baking tins and left to be proved in a large cupboard. The Bakers will mix many different types of dough early in the morning so that the loaves, rolls and main products are ready to go at opening time.
There will be one baker mixing the dough early in the morning, this is the production manager. It is their job to keep track of the amount that is being produced and record it for the sales staff.
There will be one baker mixing the dough early in the morning, this is the production manager. It is their job to keep track of the amount that is being produced and record it for the sales staff.
Around 2-3 more bakers will come into the store within the next few hours. Their jobs will include being on the ovens and looking over everything that is being put in the oven to be baked. They will ensure that everything is cooked correctly and that nothing gets burnt.
Around 2-3 more bakers will come into the store within the next few hours. Their jobs will include being on the ovens and looking over everything that is being put in the oven to be baked. They will ensure that everything is cooked correctly and that nothing gets burnt.
Another baker will be in charge of the benches, which requires them to make the sweet and savoury products. For example, a baker that is in charge of the bench will separate the dough into 24 separate rolls to make a wire of cheese and bacon rolls. They will then cover the rolls with cheese and bacon and pass it off to the baker in charge of the ovens.
Another baker will be in charge of the benches, which requires them to make the sweet and savoury products. For example, a baker that is in charge of the bench will separate the dough into 24 separate rolls to make a wire of cheese and bacon rolls. They will then cover the rolls with cheese and bacon and pass it off to the baker in charge of the ovens.
At 7:00, the store will officially open and products such as white rolls, white loaves, and morning pastries will be ready out the front to be served. A shop assistant will come in at this time and serve customers as well as organise the racks of bread.
At 7:00, the store will officially open and products such as white rolls, white loaves, and morning pastries will be ready out the front to be served. A shop assistant will come in at this time and serve customers as well as organise the racks of bread.
The Bakers will continue producing the bread in rounds, for example they will do a round of loaves, then a round of savouries and sweets and then a round of rolls. This will keep going until all production is made for the day.
The Bakers will continue producing the bread in rounds, for example they will do a round of loaves, then a round of savouries and sweets and then a round of rolls. This will keep going until all production is made for the day.
At around 10:00am, most of the bakers will have finished their duties for the day and the baker that is left will finish the baking duties. Once the baking is completed, the baker will clean up their entire area of the store and finish their shift once everything is done.
At around 10:00am, most of the bakers will have finished their duties for the day and the baker that is left will finish the baking duties. Once the baking is completed, the baker will clean up their entire area of the store and finish their shift once everything is done.
Sales staff-
Sales staff-
Opening/day Staff
Opening/day Staff
The sales staff will typically begin the first shift at 7:00am, when the store first opens. Their responsibilities during this time is to serve customers and organise the bread racks and wires as more and more product comes out of the ovens. They will then set up the store using merchandising techniques posters and advertising setups to showcase the featured campaign product for that time (hot cross buns around Easter, pink fun buns for breast cancer foundation etc.)
The sales staff will typically begin the first shift at 7:00am, when the store first opens. Their responsibilities during this time is to serve customers and organise the bread racks and wires as more and more product comes out of the ovens. They will then set up the store using merchandising techniques posters and advertising setups to showcase the featured campaign product for that time (hot cross buns around Easter, pink fun buns for breast cancer foundation etc.)
The price tags will be clipped into the wires and baskets will be set up to display bagged products such as mini savoury rolls and scones.
The price tags will be clipped into the wires and baskets will be set up to display bagged products such as mini savoury rolls and scones.
Throughout the day, it is expected that all shop staff are serving as much as they can as well as keeping up with other duties in the store. They will be able to track their sales progress through the tills based on the revenue of the product they have brought in, the average sale price, the number of customers that have been served and the revenue of the campaign product sold. The store will also be able to track their overall progress as well as how it compared to other stores in the area and previous weeks/days.
Throughout the day, it is expected that all shop staff are serving as much as they can as well as keeping up with other duties in the store. They will be able to track their sales progress through the tills based on the revenue of the product they have brought in, the average sale price, the number of customers that have been served and the revenue of the campaign product sold. The store will also be able to track their overall progress as well as how it compared to other stores in the area and previous weeks/days.
Staff in the afternoon will complete tasks such as the various cleaning tasks that are on the cleaning roster, as well as doing other essential tasks such as doing banking. Banking will be done by a trained member of staff that is required to collect the money from the night before and count it up so that the taking can be taken down to the bank. This normally takes around an hour. Other specialist tasks that may be done are a stock take of packaging and cleaning supplies, as well as decorating the store for upcoming promotions/campaigns (Christmas decorations at Christmas time to promote mince tarts and Christmas cakes).
Staff in the afternoon will complete tasks such as the various cleaning tasks that are on the cleaning roster, as well as doing other essential tasks such as doing banking. Banking will be done by a trained member of staff that is required to collect the money from the night before and count it up so that the taking can be taken down to the bank. This normally takes around an hour. Other specialist tasks that may be done are a stock take of packaging and cleaning supplies, as well as decorating the store for upcoming promotions/campaigns (Christmas decorations at Christmas time to promote mince tarts and Christmas cakes).
Closing Staff
Closing Staff
At around 3:00pm, the closing staff will take over the shifts and finish up all tasks for the night as well as continuing to serve until the store is completely closed. The jobs that are completed before closing are vital to keeping the store functional.
At around 3:00pm, the closing staff will take over the shifts and finish up all tasks for the night as well as continuing to serve until the store is completely closed. The jobs that are completed before closing are vital to keeping the store functional.
Floats must be completed before the end of every night to ensure that there is a substantial amount of change left in the tills for the opening staff the next morning.
Floats must be completed before the end of every night to ensure that there is a substantial amount of change left in the tills for the opening staff the next morning.
Production sheets that are provided by the production manager will be recorded on a list located on the tills. This will then be updated closer to the end of the night with the amount of wastage product that is left over for the day.
Production sheets that are provided by the production manager will be recorded on a list located on the tills. This will then be updated closer to the end of the night with the amount of wastage product that is left over for the day.
The wires that the bread is kept on during the day will be washed gradually over the closing shift until they are all completed at the end of the night. There are many other cleaning tasks that must be done such as wiping down the tags, sweeping the floors and brushing down the bread racks.
The wires that the bread is kept on during the day will be washed gradually over the closing shift until they are all completed at the end of the night. There are many other cleaning tasks that must be done such as wiping down the tags, sweeping the floors and brushing down the bread racks.
A temperature check of the fridge will be completed towards the end of the night to ensure that the fridge and freezer are working properly. This is done by using a thermometer to check the temperature of a designated bottle of water and by also checking to make sure everything in the freezer is frozen.
A temperature check of the fridge will be completed towards the end of the night to ensure that the fridge and freezer are working properly. This is done by using a thermometer to check the temperature of a designated bottle of water and by also checking to make sure everything in the freezer is frozen.
At the end of the night, the lights will be turned off and the remaining bread will be bagged up and donated to a farmer or an organisation. The donation at the end of the night limits the amount of waste that bakers delight produces and ensures that all left over product goes to a good use. An organisation can come to bakers delight and fill out a form to get a donation of loaves or other product from the store to go towards their cause, such as sliced loaves of bread for a food bank or rolls and loaves for a footy club barbecue. A farmer will take the remaining bread and feed it to their livestock.
At the end of the night, the lights will be turned off and the remaining bread will be bagged up and donated to a farmer or an organisation. The donation at the end of the night limits the amount of waste that bakers delight produces and ensures that all left over product goes to a good use. An organisation can come to bakers delight and fill out a form to get a donation of loaves or other product from the store to go towards their cause, such as sliced loaves of bread for a food bank or rolls and loaves for a footy club barbecue. A farmer will take the remaining bread and feed it to their livestock.
Till counts and money tally’s will be done at the end of close and all money will be counted, and totals will be documented. The total amount for the day will be written down on a banking sheet along with any variances in the amount, the total sales for the day, the customer count and average sale price.
Till counts and money tally’s will be done at the end of close and all money will be counted, and totals will be documented. The total amount for the day will be written down on a banking sheet along with any variances in the amount, the total sales for the day, the customer count and average sale price.
Final cleaning duties will be done to ensure that the bakers have a clean workspace for the next day and then the store will be locked up and closed for the night.
Final cleaning duties will be done to ensure that the bakers have a clean workspace for the next day and then the store will be locked up and closed for the night.
Junior Sales Staff
Junior Sales Staff
At Bakers delight, there are junior and senior sales staff that have slightly different responsibilities to that of a senior staff member. Both senior and junior staff have basic roles and responsibilities that include serving customers and general cleaning duties, although the junior staff have more cleaning responsibilities and are obliged to make sure that the store stays clean and sanitary for the next day’s workers. These responsibilities can include thoroughly washing the wires that the bread is displayed on and mopping the floors at the end of the night.
At Bakers delight, there are junior and senior sales staff that have slightly different responsibilities to that of a senior staff member. Both senior and junior staff have basic roles and responsibilities that include serving customers and general cleaning duties, although the junior staff have more cleaning responsibilities and are obliged to make sure that the store stays clean and sanitary for the next day’s workers. These responsibilities can include thoroughly washing the wires that the bread is displayed on and mopping the floors at the end of the night.
Senior Sales Staff
Senior Sales Staff
The senior sales staff have a more serious responsibility as compared to the junior staff in the store. The work is more money and administration orientated including doing till counts and safety checks throughout shifts. A senior staff member will relay information to the owner and manager according to problems and information that arrives in the store. They have to be confident and responsible when handling cash and know when there are problems occurring and find solutions to solve them. These communication responsibilities can include sending the end of day money counts to the owner and writing up lists of all the products that are sold out so that the production manager can adjust the next days’ production sheet. They have a responsibility when the manager is not there to be able to complete any incident logs and cleaning logs.
The senior sales staff have a more serious responsibility as compared to the junior staff in the store. The work is more money and administration orientated including doing till counts and safety checks throughout shifts. A senior staff member will relay information to the owner and manager according to problems and information that arrives in the store. They have to be confident and responsible when handling cash and know when there are problems occurring and find solutions to solve them. These communication responsibilities can include sending the end of day money counts to the owner and writing up lists of all the products that are sold out so that the production manager can adjust the next days’ production sheet. They have a responsibility when the manager is not there to be able to complete any incident logs and cleaning logs.
Store Manager
Store Manager
The store manager has responsibility over everyone in store to ensure that the business runs smoothly and efficiently throughout shifts. They will not always be present in the store, but they have to know how to communicate thoroughly with all staff members to help solve problems and set reminders for extra cleaning duties and any extra notices. They handle any conflict directly from the other store employees and relay it to the store owner so that issues can be resolved. They act as a main form of communication between the owner and the store employees and they ensure that everyone is safe and happy in the store. The manager will set the roster in place for the week and administer any covers and changes due to unavailability and sick calls.
The store manager has responsibility over everyone in store to ensure that the business runs smoothly and efficiently throughout shifts. They will not always be present in the store, but they have to know how to communicate thoroughly with all staff members to help solve problems and set reminders for extra cleaning duties and any extra notices. They handle any conflict directly from the other store employees and relay it to the store owner so that issues can be resolved. They act as a main form of communication between the owner and the store employees and they ensure that everyone is safe and happy in the store. The manager will set the roster in place for the week and administer any covers and changes due to unavailability and sick calls.
Food Safety Supervisor
Food Safety Supervisor
The FFS leader in the store can be a nominated and trained senior member or the manager can take on that role. Their main responsibility is to be able to guide the staff through the relevant cleaning duties and safety procedures as well as keeping all cleaning logs and other safety logs up to date in time for inspections. Safety inspections happen regularly in the store and the store and staffs cleanliness are rated along with the staff's knowledge of products. It is the FFS' duty to ensure that the store is in the best condition possible in preparation for these safety inspections. They will have to be able to provide all cleaning logs, incident reports and other safety logs such as the temperature checks and donation logs. The donation logs will show all the people that the store has donated product to every day.
The FFS leader in the store can be a nominated and trained senior member or the manager can take on that role. Their main responsibility is to be able to guide the staff through the relevant cleaning duties and safety procedures as well as keeping all cleaning logs and other safety logs up to date in time for inspections. Safety inspections happen regularly in the store and the store and staffs cleanliness are rated along with the staff's knowledge of products. It is the FFS' duty to ensure that the store is in the best condition possible in preparation for these safety inspections. They will have to be able to provide all cleaning logs, incident reports and other safety logs such as the temperature checks and donation logs. The donation logs will show all the people that the store has donated product to every day.
Owner
Owner
The owner of each Bakers Delight store has a responsibility to ensure that each employee is appropriately complying with OHS rules and that the workplace is safe and that everyone is doing the right thing. It is the owners duty to ensure that everyone is trained for their job and that their work is up to standard with the OHS rules. It is the owners job to file all pay slips and monitor everyone's hours and wages so that they all get payed the appropriate amount. They will have to respond to any report from employees within the workplace. These can include any report of faulty equipment or equipment damage, where they will have to organise repairing or replacing of equipment and pay for all costs of damages. They will also need to file incident reports and ensure that if someone is applying for sick leave, annual leave or work compensation, that they get the pay that they deserve. The owner will handle all money and sales, they can monitor this through the Bakers Delight terminals and the End of Day reports that will be provided by the Senior Staff.
The owner of each Bakers Delight store has a responsibility to ensure that each employee is appropriately complying with OHS rules and that the workplace is safe and that everyone is doing the right thing. It is the owners duty to ensure that everyone is trained for their job and that their work is up to standard with the OHS rules. It is the owners job to file all pay slips and monitor everyone's hours and wages so that they all get payed the appropriate amount. They will have to respond to any report from employees within the workplace. These can include any report of faulty equipment or equipment damage, where they will have to organise repairing or replacing of equipment and pay for all costs of damages. They will also need to file incident reports and ensure that if someone is applying for sick leave, annual leave or work compensation, that they get the pay that they deserve. The owner will handle all money and sales, they can monitor this through the Bakers Delight terminals and the End of Day reports that will be provided by the Senior Staff.
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