Service Management

World-Class Service Management

World-Class Service Management.   A support staff that has world-class capabilities will have greater business knowledge and a better understanding of how to interact with a customer successfully. This issue of Service Management can make or break a company in today's fast paced Internet environment. Many companies have outsourced this important aspect of their business. The course will also cover why, how and when to outsource services.  Learn the best practices of service management and how to assess your organization's capabilities in this critical core competency.