Quality Management

World-Class Quality Management

World-Class Quality Management accounts for tradeoffs that exist in balancing the costs of quality failures against prevention and appraisal activity costs. World-Class Quality Management is frequently constrained by lack of progression in the other core competency charts. For example, measurement of the costs of quality requires total cost of ownership modeling and a data accumulation system. World-Class Quality Management incorporates the best attributes of well known approaches, such as Total Quality Control (TQC), Total Quality Management (TQM), Quality Management System (QMS), Kaizien/Continuous Improvement (CI), Statistical Six Sigma,  Managerial Six Sigma, and more recent evolutions, such as Agile integration.

This is a 2008 version of the step chart.  Showing an old chart is intentional.  Contact RI for the latest, updated version.