PROFANITY SPIEL
PROFANITY SPIEL
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3 Strike Rule when dealing with Rude customers
Any foul or inappropriate language, whether directed towards the CSR, the company, or just an expression, can be considered profanity. CSR can use the profanity spiels for this instances. This aims to maintain professionalism at all times.
No matter how they use foul language, the customer gets 3 warnings before the chat can be ended.
1st Warning – We understand your frustration, and we apologize for any inconvenience caused. As a gentle reminder, we kindly ask that you refrain from using inappropriate language so we can continue assisting you effectively. Maintaining a respectful tone will help us resolve your issue properly.
2nd Warning – We understand this may be frustrating, but using inappropriate language prevents us from providing further support. Please be advised this is your final reminder to maintain a respectful tone. Failure to do so will result in the chat being ended.
FINAL RESPONSE - We regret to inform you that, despite our multiple attempts to warn you, due to the continued use of inappropriate language, we must end the chat. We hope to assist you in the future when you’re ready to engage respectfully. Thank you for your understanding, and we look forward to helping you when you’re ready.
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