PLAYER SEARCH
PLAYER SEARCH
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The Poker Royal Player ID is a unique identifier assigned to each player. It is used to accurately locate and verify player accounts during support interactions or gameplay-related inquiries.
To retrieve the Player ID, guide the customer as follows:
The customer must first log in to their Pocket Aces account.
After logging in, they will land on the Poker Royal homepage.
On this page, they should click the Play Now button to launch the Poker Royal game.
Once inside Poker Royal, click on the Account section.
The Player ID and Poker Royal Name will be displayed at the top section of the screen, next to the customer’s profile picture.
Basic Information
This section provides key account details of a player, including their unique Player ID, username, and important timestamps such as when the account was created and last updated. It helps CSRs quickly verify and reference player identity and activity.
Player ID:
A unique identification number assigned to each player’s account in the system.
User Name:
User Name:
The display name or in-game name chosen by the player. This is visible to other players at the table.
Registration Time:
Registration Time:
The date and time when the player created their account.
Last Modified Time:
Last Modified Time:
The most recent date and time when any change was made to the player's account information
Item Details Tab
The Item Details tab displays a detailed log of chip movements on a player’s account. It shows all increases and decreases in the player’s balance, along with the reason and timestamp.
Purpose:
Purpose:
To help CSRs monitor and verify chip activity such as buy-ins, cash outs, and other game-related adjustments.
Filters Available:
Filters Available:
Date Range Filter (blue box) – Allows CSRs to search transactions within a specific time period.
Reason Filter (red box) – Allows filtering by the cause of the transaction (ex. Buy-in, Cash Out).
Reasons for Increase/Decrease:
Reasons for Increase/Decrease:
Buy-in Hold'em – Chips deducted when entering a game.
Cash Out Hold'em – Chips returned to the player after leaving a game.
Fields in This Tab:
Fields in This Tab:
Request ID: (yellow box)
A unique identifier for each transaction.
Increase/Decrease: (black box)
Indicates whether chips were added to or removed from the player’s balance.
Currently Owned: (pink box)
The player's chip balance immediately after the transaction.
Reason to Increase/Decrease: (green box)
Explains why the chip amount changed (e.g., Buy-in Hold'em, Cash Out Hold'em).
Time: (purple box)
The exact date and time the transaction took place.
P/L Tab
The total net amount of money a player has won or lost over a session or selected time period.
This is shown under the P/L tab in the Player Search and gives a summary of the player's or account holder's performance across all games played.
P/L (Profit/Loss)
P/L (Profit/Loss)
The total net amount of money a player has won or lost over a session or period.
Games
Games
The total number of poker games or sessions a player has participated in. (Also the total number of Transaction ID they had on their account in Pocket Aces backoffice tool)
Win Games
Win Games
The total number of games (or sessions) a player has won. (per transaction ID)
Hands
Hands
The total number of poker hands a player has participated in.
Win Hands
Win Hands
The number of hands a player has won, either by opponents folding or at showdown.
Hands Entered
Hands Entered
The number of hands in which the player voluntarily put chips into the pot preflop (called or raised).
Times Bet
Times Bet
The number of times the player made a bet (not a raise) during any betting round.
Times Raise
Times Raise
The number of times the player raised a bet (excluding the initial preflop raise).
Times Call
Times Call
The number of times the player called a bet or raise during any betting round.
Hands Went to Showdown
Hands Went to Showdown
The number of hands where the action went to the river and cards were revealed.
Hands Won at Showdown
Hands Won at Showdown
The number of hands won by showing the best hand at showdown.
Hands Folded to 3-Bet
Hands Folded to 3-Bet
The number of times a player folded after making the initial raise and facing a 3-bet.
Hands Reached the Flop
Hands Reached the Flop
The number of hands where the player saw the flop after preflop action.
Hands Folded to C-Bet
Hands Folded to C-Bet
The number of hands the player folded on the flop facing a continuation bet.
Hands Preflop Raised
Hands Preflop Raised
The first voluntary raise made before the flop, after the big blind.This is the initial raise that starts the betting action preflop:
1st: Big Blind (forced bet)
2nd: Initial raise (preflop raise)
Example:
Table Blinds: ₱10/₱20
Player A (Big Blind): ₱20
Player B (UTG): Raises to ₱40
Player C (UTG+1): Calls ₱40
Player B’s raise to ₱40 is the preflop raise in this hand.
Hand 3-Bet Preflop
Hand 3-Bet Preflop
A re-raise after someone has already raised preflop.
It is the third bet in the betting sequence:
1st: Big Blind (forced bet)
2nd: Initial raise
3rd: Re-raise (3-bet)
Example:
Table Blinds: ₱10/₱20
Player A (Big Blind): ₱20
Player B (UTG): Raises to ₱40
Player C (UTG+1): Re-raises to ₱80
That re-raise to ₱80 is the 3-bet preflop.
Hand 4-Bet Preflop
Hand 4-Bet Preflop
A re-raise over a 3-bet made before the flop.
It is the fourth bet in the preflop betting sequence:
1st: Big Blind
2nd: Initial raise
3rd: Re-raise (3-bet)
4th: Re-raise over the 3-bet (4-bet)
Example:
Table Blinds: ₱10/₱20
Player A (Big Blind): ₱20
Player B (UTG): Raises to ₱40
Player C (UTG+1): Re-raises to ₱80 (3-bet)
Player D (LowJack): Re-raises to ₱200 (4-bet)
That re-raise to ₱200 is the 4-bet preflop.
Hands C-Bet Post Flop
Hands C-Bet Post Flop
A continuation bet (C-bet) is when the player who raised preflop makes a bet on the flop to continue the aggression.
It is usually the first bet on the flop.
Example:
Table Blinds: ₱10/₱20
Player A (Big Blind): ₱20
Player B (UTG): Raises to ₱40
Player C (UTG+1): Calls ₱40
Flop is dealtPlayer B (UTG), who raised preflop, bets ₱60 on the flop.
That bet by Player B is a continuation bet (C-bet) post flop.
Hands Steal Attempt
A steal attempt occurs when a player raises with the goal of winning the blinds and antes (if there are any) without contest.
Hands Steal Attempt
A steal attempt occurs when a player raises with the goal of winning the blinds and antes (if there are any) without contest.
Purpose:
To take down the pot immediately by pressuring players in the blinds to fold, often using a wider range of hands.
Key Points:
Made from late positions after earlier players have folded.
A strategic move to pick up forced bets (blinds and antes).
Common in both cash games and tournaments.
Example:
Table Blinds: ₱10/₱20
Player A (Big Blind): ₱20
Players in early positions fold
Player D (Cutoff): Raises to ₱40
This raise by Player D is a steal attempt aimed at winning the blinds without a fight.
BB/100
BB/100
BB/100 stands for big blinds won per 100 hands.
It is a common measure of a player’s win rate, showing how many big blinds a player wins on average every 100 hands played.
A positive BB/100 means the player is winning chips over time.
A negative BB/100 means the player is losing chips over time.
Example:
If a player’s BB/100 is 5, it means they win 5 big blinds every 100 hands on average.
If the big blind is ₱20, winning 5 big blinds is ₱100 every 100 hands.
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