REGISTRATION ERRORS

You must be over 21 years of age.

When attempting to register, users may encounter the error message "You must be over 21 years of age." This error occurs when the user's age does not meet the minimum requirement for registration. 

The customer must be at least 21 years old to register. This age restriction is enforced due to legal requirements and platform policies. The error may occur if the birthdate entered does not meet the requirement of being at least 21 years old. 

How to Resolve

• Ensure the Customer is 21 or Older:
  The customer must be at least 21 years old to proceed with registration.

Please enter a valid email.

When attempting to register, users may encounter the error message "Please enter a valid email." This error occurs when the email address entered is either incorrectly formatted or invalid. 

Why This Error Occurs

This error occurs when the email address provided does not meet the proper email format or contains incorrect information. The system checks for valid email structure to ensure the account can be properly verified and contacted.

How to Resolve

1. Check Email Format: Ensure the email follows the correct format, including the "@" symbol and a valid domain.

2. Avoid Extra Spaces: Ensure there are no extra spaces before or after the email address. Sometimes, copying and pasting an email address can unintentionally add spaces.

3. Verify Domain Name: Double-check that the domain of the email address is correct and typed properly.
   
   

Mobile number already exists.

When registering for an account, users may encounter the error message "Mobile number already exists." This occurs when the mobile number entered is already associated with an existing account in our system. 

Why This Error Occurs

This error indicates that the mobile number provided during the registration process is already linked to an active account. To prevent multiple accounts from using the same mobile number, our system checks for duplicates and triggers this error if a match is found.

You must provide at least one necessary ID to proceed.

During Step 2 of the registration process, users may encounter the error message, "You must provide at least one necessary ID to proceed." This error occurs when no valid government-issued ID has been uploaded, which is required for identity verification purposes. 

Users are required to upload at least one valid government-issued ID for identity verification. This step is mandatory to ensure the customer's identity is verified, helping to prevent fraud and ensure compliance with security regulations. 

What is Required?

• Valid Government-Issued ID:
  The customer must upload at least one valid government-issued ID, such as a passport, driver's license, or national ID card.
  
  

• Clear and Legible ID:
  The uploaded ID must be clearly visible and readable. The customer’s name, photo, and relevant details should be easily identifiable.

You must provide your selfie to proceed.

During the registration process, users may encounter a message stating, "You must provide your selfie to proceed." This message indicates that a live selfie is required for identity verification purposes to help prevent fraud and ensure the security of the registration process.

This error can be triggered if the customer tries to proceed to the next step without taking the required selfie with the ID. The selfie is a mandatory step for identity verification, and the customer will need to provide it before moving forward. 

What is Required?

To complete the registration and identity verification, the customer must provide a live selfie holding the valid government-issued ID that was uploaded in Step 2. This step helps us confirm that the person registering is the same individual as the one on the ID, ensuring secure and legitimate account creation.

Selfie Requirements

1. Clear View of the Face:
   The customer’s face must be completely visible, with no obstructions.

2. ID Positioning:
   The customer must hold the valid ID below the chin in the selfie. The ID should not cover the face in any way.

3. No Filters:
   The selfie should not have any filters or alterations.

4. Good Lighting:
   Ensure the selfie has clear lighting, showing both the face and ID clearly.

5. Readable ID:
   The ID must be legible, with the customer’s name and photo clearly visible.

Invalid file type

• When attempting to upload an image during the registration process, users may encounter an error message stating "Invalid File Type." This issue typically occurs if the file being uploaded is in a format not supported by the system.

• Accepted File Types

  • • The system only supports the following image formats for uploads:

• JPG (.jpg)

• PNG (.png)

• JPEG (.jpeg)