HOW TO LOCK A PLAYER ACCOUNT

When an account is locked, the following procedures must be followed to ensure proper handling and compliance:

1. Verify the Reason for Locking
   Accounts may be locked for various reasons, including:

   • 1. 1. 1. 1. • Customer request

                 • Mismatched or suspicious information

                 • Identification as a government employee (which may be restricted)

                 • Duplicate accounts

                 • Underage account holders

                 • Inclusion on the PAGCOR NDRP List
                   
                   

2. Process Exit Funds if Applicable
   • If the account is to be closed, any remaining funds must be checked and adjusted accordingly before proceeding.
   
   

3. Lock the Account for Closure
   • For accounts requiring closure, the Customer Service Representative (CSR) must first lock the account. Locking the account prevents any further activity while the closure is being finalized.
   
   

4. Double Check by the Next Shift
   • The following shift is responsible for performing a thorough review of the locked account to confirm all procedures were properly followed before the account is permanently deactivated.
   
   

This multi-step process helps ensure accuracy, regulatory compliance, and security for both the customer and the company.