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HOW TO LOGIN

Step 1: Enter the 10-digit mobile number (excluding the leading 0, since +63 is already provided), then click Sign In.

Step 2: A 6-digit OTP (One-Time Password) will be sent to the customer’s registered mobile number. The customer needs to enter the OTP in the provided field and click

If the customer does not receive the OTP, they can click the Resend button to request a new code, which will be sent again to the registered mobile number. After clicking resend, a wait time of 300 seconds will be required before they can request another OTP.

UNABLE TO LOGIN

Mobile Number Entry Issue

If the customer is unable to log in, first verify the mobile number they entered.

If the customer fails to input a valid 10-digit mobile number (excluding the leading 0), the system will display the following notification:

“Please enter a valid mobile number.”

OTP Entry Issue

If the customer enters an incorrect or expired 6-digit OTP, an error message will appear indicating that the code is invalid.

"Invalid otp. Please send one again"

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