Hedis Adult Commercial Telephone 

Please keep in mind that these examples are for practice purposes only, and the scripts in the system will appear differently. 

Be sure to read all notations and instructions for each question and answer options, as they will guide you on the correct procedures to follow. 

You will only practice with the questions listed on the right side under the header 'Telephone Interviewing Specifications'. The left side shows the survey that was mailed to the Respondent but either wasn’t completed or hasn’t been returned yet.