🏆Dispositions 🏆

NO ANSWER - The call is not answered by a person or machine after the project-specific ring limit (6 rings), or the recipient picks up and immediately hangs up, or answers without speaking. 

BUSY - The call results in a busy signal or a recording indicating that all circuits are currently in use. 

ANSWERING MACHINE - The call is answered by any type of answering system. Examples include messages such as 'This number is blocked,' 'This is a private number,' or 'This phone does not accept incoming calls.' 

DISCONNECTED/NON-WORKING NUMBER - A recording indicates the number is unreachable, with messages such as 'Disconnected or no longer in service,' 'Call cannot be completed as dialed,' 'Does not accept incoming calls,' or 'Not permitted to complete this call,' among others. 

CALLBACK - If the person on the line requests a specific time and date for a callback, schedule the callback accordingly. (Can't be used if you do not get a specific date and time.)

DEAF/LANGUAGE BARRIER - The respondent is deaf or does not understand the survey language. This disposition also applies to cases involving mental incapacity (e.g., dementia, Alzheimer’s, or Power of Attorney speaking on behalf of the respondent) or when the respondent speaks a language other than English, Spanish, or Chinese. 

REFUSAL - The respondent declines to participate in the survey. Be sure to document the reason for their refusal. 

NOT AVAILABLE -The respondent does not refuse the survey but provides no specific date and time to callback and hangs up after you request to speak with the respondent.

WRONG NUMBER - The person answering states it is the wrong number. This also applies if the respondent is overseas, incarcerated, away at college, or if the doctor no longer practices at the dialed number. 

BUSINESS/GOVERNMENT - For residential surveys, if the respondent indicates you've reached them at their workplace, ask if they have a landline number. If they decline to provide one, disposition the number as business/government. 

ALREADY MAILED - The respondent has already mailed the survey or intends to mail it. 

DECEASED - The person answering states that the respondent is deceased.  

SPANISH CALLBACK - This disposition is designated for use by the Spanish Team only. 

FAX/COMPUTER - A high-pitched tone is heard on the line.   

NOT QUALIFIED - To be determined by the Survey or Project Manager. 

CELL PHONE - If the respondent expresses concern about receiving calls on their cell phone, ask if they have a landline. If they either decline to provide one or do not have one, code the number as 'Cellphone.' 

OVER QUOTA - This disposition is applied automatically. 

REMOVE FROM LIST - Use only if the respondent requests to be removed (e.g., 'Remove me from your list,' 'Take me off your list,' etc.). DO NOT OFFER removal to respondent. Be sure to leave notes with your initials and the date. 

PARTIAL COMPLETE – The respondent was unable to complete the survey but is willing to finish it later. If no callback information is provided, attempt to obtain a specific date and time for the follow-up. If the respondent does not provide a callback date and time, use the 'Partial Complete' disposition. 

NUMBER CHANGE – We use this when we need to update the contact number on file. Please note that we cannot accept a number from anyone other than the respondent. 

COMPLETE – An automatic disposition indicating that the respondent has successfully answered all questions. 

Once marked as 'Partial Complete,' it remains 'Partial Complete' unless marked with a final disposition or callback. Notes are required for 'Refusal' and 'Remove from List' dispositions. Be sure to include your initials and the date in your notes.