🕕Breaks, Lunches, and Off-the-Phone Work-Related Activities 🕕

Breaks, Lunches, and Off-the-Phone Work-Related Activities: 

Each shift includes two scheduled 15-minute paid breaks and one 30-minute unpaid lunch. 

Additionally, any off-the-phone, work-related activities must be logged in Rippling. 

This ensures you are accurately compensated for all paid activities. 

This will populate the available break options. 

Select the appropriate break based on the schedule or activity you are about to begin. 

Then, click 'Take Break' to confirm the start of the break. 

This completes the break process in Rippling. 

Rippling Break Options 

Certain break options are designated for specific activities to ensure accurate timekeeping and proper compensation for all work-related tasks. 

Selecting the correct break type helps confirm that time spent on activities such as meetings, coaching sessions, or technical issues is recorded correctly and paid appropriately. 

Understanding Break Categories for Proper Pay and Time Tracking 

Personal Unscheduled Break (unpaid) - This is only used when taking a break outside of your scheduled break times. It should be used rarely, as all breaks should ideally align with your assigned schedule. Please note that this time is unpaid.

Lunch Break (unpaid) - This is used to record your scheduled lunch break. Please note that this time is unpaid.

Break (paid) – This is used to record your scheduled break times. Please note that this time is paid.

Team Meeting (paid) – This is used to record time spent in a Huddle or Team Meeting. Please note that this time is paid.

Coaching (paid) – This is used to record time spent in coaching sessions or one-on-one meetings with ECX management. Please note that this time is paid.

ECX Technical Issues (paid) – This is used to record time when a confirmed technical issue with the platform, as verified by the client or platform, prevents you from working. Please note that this time is paid. This should NOT be used for personal connection or headset issues.

Personal Technical Issues (unpaid) – This is used to record time lost due to technical issues such as personal internet outages or weak connection causing platform disruptions, headset malfunctions, or computer problems. Please note that this time is unpaid.

 ⚠️IMPORTANT⚠️: Personal breaks are intended for emergency situations only and should be used outside of scheduled break times. Taking personal breaks should be the exception, not the norm. 

Lunch Break (Enhance Only) – This is to be used for scheduled lunch breaks specifically for the Enhance Campaign.

If you're unsure which break option to select, please contact your Nesting Mentor or Team Leader for guidance.