📖Guide to Success📖

Best Way to Work from Home:

1. Start early

When you work from home, having a morning routine helps you wake up and feel ready to go by the time you sit at your desk

2. Act like you're going to the office

When working from home, stick to your usual routine as if you were heading out—set your alarm, take a shower, grab a coffee, dress professionally, commute (even if it’s just a short walk), and don’t forget to clear your cache and browser history

3. Set up a dedicated workspace

Even if you’re not in a traditional office, you can still create one at home. Instead of working from your bed or couch—places linked to relaxation—choose a specific spot just for work. Make sure it’s quiet and free from background noise to help you stay focused.

4. Set boundaries with those at home

Even though you’re working from home, you’re still at work. Talk to roommates, family members, or your spouse about your work hours and the need for quiet. And keep pets—especially dogs—away from your workspace to avoid distractions.

5. Cut out social media access

Social media is designed to be quick and tempting, but it can seriously hurt your productivity. Make it harder to access by removing shortcuts from your browser and logging out of your accounts during work hours.

6. Take scheduled breaks and lunches

As a telecommuter, it’s easy to skip breaks, but don’t let guilt stop you from taking time to unwind. Step away from your desk, take a walk outside, or spend a few minutes with others in the house to recharge.

7. Prepare your meals the night before.

Don’t waste your break time preparing food—cook it the night before.

This way, you can use your mealtimes to eat and recharge, rather than spending energy on non-work tasks when you should be focused at your desk.

8. Make time to leave the house after work

Working from home can make you feel isolated. After your workday, get outside and experience the world around you. It’ll help you feel more connected and prevent you from feeling cooped up.

Attributes of an EngageCX 🌟SUPERSTAR🌟:

Engaging - actively listening, being friendly, and making the customer feel valued

X- Factor - that special quality or talent that makes you stand out

Conversational - maintaining a friendly tone and approach throughout each interaction

Empathy and concern - understanding the consumer's feelings and showing genuine care

Like it’s the most important call - treating every consumer interaction with full attention and priority

Listen and speak clearly - understanding the consumer and communicating effectively

Expertise - involves deep knowledge and the development of job-related skills

Never sound rushed - taking the time to address the consumer’s needs without hurrying through the conversation

Consistent - in your approach and the quality of your calls

Engage consumers by name - using the consumer's name to create a more personalized and friendly interaction.

Attendance:

Attendance is crucial because we rely on you to ensure proper staffing, maintain service levels, and provide consumers with the support they need.

Your presence matters—when everyone is here, calls are handled efficiently, wait times stay low, and the team runs smoothly.

We need you here to keep things running successfully and to support both your teammates and our consumers!

If you are unable to work due to an appointment, emergency, or any other reason, Please email attendance@engagecx.com. 

📌 Example Format:
📩 Subject Line: John Smith - Absent
📍 Name: John Smith
📍 Campaign: PG
📍 Date: Absent - 3/3
📍 Reason: Doctor’s appointment 🩺

🚨 For Tenured Agents: If you are out for 3 days without notice, your contract may be placed on hold. We don’t want that to happen, so please keep us informed!

🚨 For Nesting: Attendance for all 5 days of Nesting is required.