You should record the respondents answer by:
Typing in their response verbatim
Typing in their response in English
Writing in first person point of view
Good example: “I like the in-network doctors”
Bad example: “The member likes the in-network doctors”
Using correct spelling, capitalization and punctuation rules
NOT using apostrophes, quotation marks or special characters
If you use apostrophes, quotation marks or special characters, all data you enter WILL NOT be saved!!!!!!
Not recording any profanity, the respondent may use