Embedded Files
Troubleshooting Sound Issues in Citrix/Noble System
Troubleshooting Sound Issues in Citrix/Noble System
Quickest Test:
A simple reset of the device.
1. Click the Show hidden icons button (up arrow at the bottom-right corner near the time and date).
Quickest Test:
A simple reset of the device.
1. Click the Show hidden icons button (up arrow at the bottom-right corner near the time and date).
2. Right-click the Noble icon, select Settings
2. Right-click the Noble icon, select Settings
(This is where you will also find Show Dialpad button)
(This is where you will also find Show Dialpad button)
3. To reset your devices, switch both output and input to a different device, then back to your headset.
This will reset your devices.
3. To reset your devices, switch both output and input to a different device, then back to your headset.
This will reset your devices.
(Your screen will have different options based on your devices connected.)
(In some cases, you will only need to do the input or the output.)
For example, if you can hear the respondent but they can not hear you, you will only need to reset the input device.
This is the first Troubleshooting technique you should try, as it will allow you to fix the issue quickly and get back on the call.
These next steps will cover how to test your devices to ensure they are working.
These next steps will cover how to test your devices to ensure they are working.
1. Right-click the sound settings icon and click Playback devices
1. Right-click the sound settings icon and click Playback devices
**Note:** If you hear echoes during the call, it may be because two or more devices are picking up the sound. To resolve this issue, disable all extra devices except for your headset. This usually fixes the problem.
2. This will display a list of all your speaker and output devices on your computer.
2. This will display a list of all your speaker and output devices on your computer.
(Be sure your correct Headset speaker/output is set to the default)
(Be sure your correct Headset speaker/output is set to the default)
To do this, simply left-click the correct device, then click the Set Default button.
To do this, simply left-click the correct device, then click the Set Default button.
3. Right-click on your headset to open the menu and select the Test button
3. Right-click on your headset to open the menu and select the Test button
( You will hear a short chime that will indicate your speakers are working.)
( You will hear a short chime that will indicate your speakers are working.)
Next, we will go over the Microphone/ Input device.
Next, we will go over the Microphone/ Input device.
1. To access the recording devices, right-click on the sound settings icon and select "Recording devices" from the menu.
1. To access the recording devices, right-click on the sound settings icon and select "Recording devices" from the menu.
**Note:** If respondents mention that you are echoing in the system, it may be caused by two or more devices picking up sound from your microphones. To resolve this issue, please disable all extra devices except for your headset. This often fixes the problem.
(Image shown above) This is the same method for Output/Speaker setting as well.
2. This will bring up a list of all your microphone/input devices on your computer.
2. This will bring up a list of all your microphone/input devices on your computer.
(Be sure your correct Headset microphone is set to the default)
(Be sure your correct Headset microphone is set to the default)
3. To test your microphone or input device, simply speak loudly into it. You will see green bars indicating that the microphone is picking up sound.
3. To test your microphone or input device, simply speak loudly into it. You will see green bars indicating that the microphone is picking up sound.
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