How to Get My Samsung Xpress M2835DW Printer Back Online?

How to get my Samsung Xpress M2835DW printer back online? If you are facing an offline error on your Samsung printer, you need this guide. This guide discusses three main troubleshooting methods that help you quickly fix the offline error. We know that Samsung is a well-known brand for its top-notch computer accessories in various categories.

However, due to some fault in the driver or device settings, the printer goes offline, making it difficult for printer users to perform tasks such as scanning, printing, and faxing. Therefore, we recommend you try any of the three troubleshooting methods listed in this guide. These common fixes will help resolve the printer offline issue quickly. Let’s get started and get your printer back online without further delay. 

Troubleshoot 1: Update Samsung Printer Driver

If your Samsung Xpress M2835DW printer shows an offline error, it might be because the printer driver is old, not working, or missing. To resolve the offline error, follow these directions to update the driver:

• Turn on your Windows computer, then press the Windows and R keys together to open the Run command.

• Input devmgmt.msc into the Run dialog box and hit the Enter key.

• A window called Device Manager will open.

• Look for Print Queues in the list and click on them for more options.

• You should see your printer in the list. Right-click on your printer’s name and choose Update Driver.

• Then, select the option Search automatically for updated driver software, so your computer can find the newest driver.

• After the driver is updated, restart your printer.

Does your offline printer error persist? Try reinstalling the driver as described in the next troubleshooting method given below:

Troubleshoot 2: Reinstall the Printer Driver

When a Samsung Xpress M2835DW printer keeps going offline, try uninstalling and then reinstalling the printer driver. This way, we can have a new and updated driver. If your printer goes offline due to a driver-related problem, it will be solved immediately. Have a look below:

1. Hit the Windows logo key on the keyboard to enable the search bar on the taskbar.

2. Type in devmgmt.msc in the dialog box and click Enter.

3. As you hit the Enter key, a Device Manager window appears.

4. Locate the Print Queues section and right-click on your printer’s name.

5. After that, a menu will appear. Choose “Uninstall Device” from the options.

6. Next, go to the Support website and download the latest version of your driver.

7. Once downloaded, install it properly and check if the issue is resolved.

Still, seeing an offline error? Don’t worry. The final troubleshooting method below explains how to restart the printer spooler service on a Windows computer.

Troubleshoot 3: Restart Printer Spooler Service

The printer spooler is a software program that runs on every computer and helps with printing. If your printer appears offline, restarting the printer spooler service can resolve the issue. Here are the steps to do that:

• Go to your computer and click on the Windows logo button.

• Input the Services in the search box and press Enter on your keyboard.

• Look through the list for Printer Spooler.

• When you find it, right-click on it.

• Choose the Restart option to restart the service.

• Then, right-click on Print Spooler again and select Properties.

• Make sure the Startup Type is set to Automatic. If it isn’t, change it and click OK to save your changes.

• Finally, restart your computer to apply everything you’ve changed.

After following these steps, your Samsung Xpress M2835DW printer should work normally again. 

Frequently Asked Questions

Question

Why Does My Samsung Printer Go Offline?

Your printer may go offline due to a loose or disconnected cable between the printer and your computer or network. Another reason could be that the printer is not your device’s default printer. Sometimes, it may also happen if there is a problem with the printer’s Wi-Fi connection or if it is out of paper or ink. Reviewing these factors can help diagnose the offline issue and apply the right fix.

Question

What Is the Best Way to Fix Samsung Printer Offline Error?

To fix the printer offline error, try these steps: 

1. Start by checking the printer’s connection.

2. Ensure it is plugged in, turned on, and connected to your Wi-Fi or computer.

3. You can also go to your computer’s Devices and Printers section, right-click on your printer, and select Set as default printer.

4. If that doesn’t work, try restarting both your printer and computer.

5. You can also clear the print queue and update the drivers.

6. These steps are usually enough to bring your printer back online.

Question

How to Prevent Samsung Printer from Going Offline?

You have to connect your printer properly to your computer or Wi-Fi network to prevent it from going offline. You can also keep your drivers up to date. Set your printer as the default device so your computer always recognizes it. Don't forget to check the printer’s status and keep it clean and well-maintained regularly. Lastly, keep the printer within a strong Wi-Fi signal range to prevent the offline issue. Considering these steps, you can help keep your printer working smoothly.

Source: How to Get My Samsung Xpress Printer Back Online