How Do I Fix HP OfficeJet Pro 9025e Printer Offline Error? (Full Guide)

I have encountered and resolved an offline error in HP printers for myself and others. I know that offline problems for printers are normal, but they can be daunting for those who are facing the issue for the first time. Additionally, failing to resolve the issue can make the process even more frustrating.

With my years of experience and deep knowledge of solutions, I can guide you in troubleshooting an offline error in your HP OfficeJet Pro 9025e printer. Follow these top solutions step-by-step to resolve your printer's offline error effectively.

Solution 1: Run Diagnose & Fix From HP Smart App

If your HP printer is showing an offline error, then you can look for the issue using your HP Smart app. Here, learn the proper steps to run the diagnosis and fix it in the app.

• First, you need to open the HP Smart app on your device and then click on the Diagnose & Fix (Wrench) icon. (If the HP Smart app is not installed on your system, download it from HP’s official website.)

• When your printer name appears on the screen, click on the Start button/option to initiate the analysis. Keep the app open while it scans for issues on your device.

• If there is any problem with your printer, it will appear on the diagnostics results screen. You can follow the right instructions to complete the diagnosis.

• Once the diagnosis is complete, check if your printer is out of the offline state.

Solution 2: Set up Your Printer Using HP Smart App

You can get the printer offline if you have not done the setup properly. Follow these steps to set up the printer on your computer device and see if it helps in fixing an offline problem.

• Before moving forward with the setup process, make sure to download the HP Smart app to your device.

• After opening the app, you will see the HP Smart screen display. Click Accept All to proceed.

• Then, you are required to choose the Add Printer or Setup a Printer option.

• When your printer name appears on the screen, select it or click Set up, then follow the further prompts to complete the setup process.

• Moreover, if you want to connect your printer using a Wi-Fi connection but cannot find your printer, you need to restore the setup mode. Here are the steps you need to follow for that:

  • Go to your printer control panel and access the Wireless or Setup menu; navigate to the Network Setup or Settings option.

  • Tap on the Restore Network Settings option. Complete the connection process using the HP Smart app within two hours.

• See if the offline problem still persists; if yes, then move to the next solution.

Solution 3: Set HP OfficeJet Pro 9025e as Default

Selecting the HP printer as your default printing device can help fix an offline issue. Below is the procedure you need to follow to do that.

• Go to the search menu on your Windows device and access the Printers & scanners page.

• On the open screen, make sure the check box next to Let Windows manage my default printer is not selected.

• From the list of available printers, choose the name of your printer and then choose the Manage option.

• When you are under the Manage your device section, click on the Set as default option.

• After setting your printer as the default, print a document to confirm the issue is resolved.

Solution 4: Remove the Printer and Re-Add It

If your printer shows an offline problem, remove it from your Windows settings and the HP Smart app and add it again. Below are the steps you can follow to complete the process quickly.

• On your PC, first search for Printers & Scanners and then click on it to open that page.

• Then, choose your printer name from the list of devices, and then select Remove device > Yes to complete the removal.

• After that, your printer will be removed from your computer.

• Make sure your printer is on and choose Add a printer or scanner to reinstall your printer.

• Now, head to the HP Smart app home screen and right-click on your printer option.

• Next, select the Hide Printer option.

• To confirm the printer removal, choose the Hide Printer option once again.

• Re-add the printer by clicking the Add button or the plus (+) sign.

Solution 5: Restart Your Printer and Computer

Restarting your devices can often resolve offline-related problems. Below is the correct procedure you can follow to complete the restart. (You can also use these solutions first if you are unable to figure out the key problem behind your printer's offline issue.)

1. Go to your printer and press the power button to turn it off completely. (Alternatively, unplug the printer directly if necessary.)

2. Also, turn off the computer or smartphone to which your printer is connected.

3. If your printer is connected wirelessly, then restart your router or remove the Ethernet cable.

4. After that, turn on all of your devices and connect them.

5. Now, check if your device is still in an error state.

If you use all these solutions properly, your printer will be free of errors. So, make sure to follow all the steps carefully. However, if the problem is not gone yet, make sure to get your hands on more solutions and resources to get rid of the error once and for all.

Frequently Asked Questions

Question

Why Is My HP OfficeJet Pro 9025e Printer Sowing an Offline Error?

Below are some common points that can cause an offline problem in your printer.

●     Your printer wires are loose, or it is not getting enough power supply.

●     The printer is facing a driver-related problem.

●     The "Use printer offline" option is selected for your printer.

●     The printer is facing technical issues.

●     Your printer is not compatible with the device it is connected to.

●     There are some settings problems on your computer.

●     The printer firmware or PC OS needs an update, among many other things. 

Question

Can I factory reset HP printer when it shows offline?

Yes, you can perform a factory reset to fix the issue if your printer is recognized by your computer. To do that, you can power cycle your device by removing the plugs or using the printer's control panel to restore the factory default settings. To complete the factory reset using the control panel, go to the Wireless/Setup menu > Network Setup or Settings > Restore Network Settings.

Question

What are the ways to fix offline error in HP printer?

These are the quick steps you can follow if you want to fix the offline error in your printer. 

● First, check the printer cables and restart your devices. 

● Update the printer driver and your device operating system. 

● Make sure to deselect the "Use printer offline" option. 

● Check if the printer setup and configuration are done properly. 

● Ensure the printer is selected as your default printing device. 

● Get help from the brand's customer care service and others.

Source: How to Fix HP Printer Offline Error