How to Fix Samsung ProXpress M3320ND Printer Offline Error?

Samsung printers are one of the most popular and convenient wireless printers, but they may occasionally experience an offline issue. An offline issue with a printer can occur due to a faulty internet connection, outdated printer drivers, or software conflicts interfering with print jobs. So, if you want to fix Samsung printer offline error, this blog will give you some of the best methods to troubleshoot it.

Usually, this type of error occurs with almost every type of printer, like Canon, HP, Brother, and all the other top printer brands. Before moving on to the final troubleshooting methods, let’s check out the reasons behind the printer offline error.

Common Reasons for Samsung Printer Offline Issue

Being an electrical device, printers are often prone to errors, such as going offline. There are various reasons behind it. When your printer isn’t connected to your device correctly, it might not work or show an offline error. And when your printer and computer don’t communicate properly with each other, your printer won’t respond to the print requests.

Here are the common reasons for your Samsung ProXpress M3320ND printer being offline:

• Printer drivers or software are out of date or corrupted

• USB cables are broken or damaged

• Issues with the power source

• Issues with the print spooler service

So, if you have been facing an offline status on your printer, you can follow the troubleshooting methods given below.

How to Fix Samsung Printer Offline Error?

Once you know what might be causing the printer error, it’s time to check which methods will correct it. Here are the simple ways to eliminate the offline status error and get back online to start printing. Users can perform these methods easily without guidance.

Let’s have a look at the common troubleshooting methods.

Method 1: Verify the Printer’s Connection

The printer’s connection is crucial for its performance. Check if the USB or Ethernet cables are in good condition. So, if you are using these connection types, try to put those cables in different sockets. If your cables are damaged or broken, use a different cable.

Method 2: Disable the “Use Printer Offline” Option

If this option is enabled on your computer, your printer will likely go offline. Therefore, you must disable this option to fix Samsung printer offline error. Check out the steps to disable it below.

• Click the Start menu on your PC’s taskbar.

• Then, search for the Settings option, and then choose the Bluetooth & Devices option.

• Now, click the Printers & Scanners option and select your printer from the list.

• After that, choose the Open Queue option.

• Next, click the Printer tab, go to the Properties option, and disable the “Use Printer Offline” option.

As soon as you uncheck this option, you will see the difference in your printer’s performance.

Method 3: Update Samsung Printer Drivers

As out-of-date or corrupted printer drivers can make your Samsung ProXpress M3320ND printer go offline, you should update them using the steps below to keep your printer at optimal performance. Check out the steps involved in updating these drivers.

• Go to your computer’s taskbar at the bottom and click the Start button.

• Then, search for the Control Panel option and select it.

• Open the Control Panel and select the Hardware & Sound option.

• Next, click Devices and Printers, and select your Samsung printer from the list.

• Now, right-click on it and select the Update Driver option.

• Let the drivers download automatically.

• Once the drivers are installed, they will be saved under the Downloads folder on your PC.

• Go to that folder and double-click the driver’s file to extract it.

• When you see an installation, let it run.

That’s how you can get the necessary printer drivers for the Samsung ProXpress M3320ND printer. Now, you are all ready to take prints from your printers.

Method 4: Clear Paper Jams

Clearing the paper jams is also a great way to fix Samsung printer offline error. When papers are stuck in the print queue or the queue is overloaded, your printer may go offline. To check the paper jams, you should turn off your printer by disconnecting it from the power cable. Now, open the paper tray located at the front or bottom of the printer.

Then, check for any stuck papers in the queue. Also, use a flashlight to check the paper path clearly. Also, use a damp cloth to clean the paper feed rollers. After clearing the paper jam, close the tray by gently pushing it back into its place.

Method 5: Remove Any Unnecessary Printing Tasks

When multiple print jobs accumulate in the paper tray, you must remove them to get your printer back to the default settings. You can cancel all documents together to make your printing experience better.

Frequently Asked Questions

Question

Why Does My Samsung Printer Go Offline?

Usually, your printer goes offline when there is a fault in the wired or wireless network. Moreover, problems with the printer drivers are also a big reason for making a Samsung printer go offline. Apart from that, an overloaded print queue or a paper jam might also invite an offline error on your printer. 

Question

What Are the Signs That My Samsung Printer Is Offline?

When your printer is offline, its screen will display an offline status. Plus, check if the LED light on the printer is different, which is solid green in the online state. If the light changes, it shows your printer is no longer connected to Wi-Fi. 

Question

How Do I Resolve Samsung Printer Offline Issue on Windows 10?

How to resolve the printer offline error on Windows 10, you can follow numerous methods, such as clearing the print queue by canceling all the documents. Also, the important printer drivers for the printer should be up to date. You can also stop the conflicting software from running in the background. 

Source: How to Fix Samsung Printer Offline Error Issue