How to Get HP OfficeJet Pro 8025e Printer Back Online? (Steps Guide)

Isn’t it annoying when your printer shows as offline even after you have set it up properly? The same can happen with the HP OfficeJet Pro 8025e printer. It may go offline due to several reasons, such as improper configuration, incorrect settings, network issues, or driver problems.

Fixing the offline issue can feel challenging if you don’t know the right troubleshooting steps. But don’t worry - if you are struggling to bring your HP OfficeJet printer back online, I will guide you through the best possible fixes.

Solution 1: Use the Diagnose & Fix Tool

In the HP Smart app, you can run the Diagnose & Fix Tool to detect problems and get solutions instantly. Follow the steps below to do that correctly.

1. Before starting, ensure that the device connected to your printer has the HP Smart app installed. (You can go to 123.hp.com if you do not have the app on your device.)

2. After installing the app, click on your HP Printer Model.

3. Then, select the Diagnose & Fix option or go to the printer menu to choose the option. (Note: Some users may need to scroll to Diagnostics to select the Diagnose & Fix option.)

4. Click Start to begin the scan. The tool will check your device for problems.

5. If it shows any issues, then follow the steps to complete the troubleshooting.

6. If no problems are found, it will display a “No issues found” message.

7. Click Done to finish the process.

Solution 2: Set HP OfficeJet Pro 8025e as Default Printer

In some cases, the printer shows offline if it is not specified as your default printing machine. Here are the steps to set it as the default printer.

• From the Windows device taskbar, search for Printers & Scanners and open it.

• Uncheck the option “Let Windows manage my default printer.”

• Now, click on your printer name from the list of given devices and then choose the Manage option. (If you see two or more printers with the same name, then choose the printer name that shows offline or idle.)

• Go to the "Manage your device" section and choose the Set as default option.

• Now, check if your HP OfficeJet printer is still in an offline state.

Solution 3: Remove and Re-add Your HP Printer

Your printer may go offline due to unknown technical issues in either the printer or your computer. As a result, try to remove the printer and re-add it to see if it is able to fix the issue.

1. Check if the printer and your computer are on the same network, or use a USB connection to link them.

2. Close the print app and then reopen it.

3. Now, depending on the app you are using, you need to follow the steps below-

   • If you are using the HP app, select your printer model, go to the bottom of the page, and then select the Remove from app option.

   • If you are using the HP App, then right-click on your printer model and select “Remove Printer.”

4. Next, you need to select the Add printer (+) option and follow the steps to complete the setup.

5. See if your HP OfficeJet printer is showing offline or online.

Solution 4: Restart HP Printer and Other Devices

If you find your printer in an offline state out of the blue, then restarting your devices usually removes the problem. So, let’s do it.

1. Press the power button to turn off your printer. If it does not power down completely, unplug the power cable.

2. Restart your smartphone or computer that connects to the printer.

3. If you are using the wireless network or an Ethernet cable for your printer connection, then you should restart your router.

4. Wait for at least 30 seconds before turning the devices back on.

5. After that, take your power cord and reconnect it to the printer and the socket to turn on the printer.

6. In addition, turn on your computer or smartphone.

7. If your printer connects through Wi-Fi, make sure both the printer and computer/mobile stay on the same network.

8. Print a test page from the HP OfficeJet Printer to confirm if the offline issue is fixed.

  Frequently Asked Questions

Question

How to fix HP Printer Offline Error?

Below are the steps you need to follow if you troubleshoot the offline printer issue.

• Update your printer driver.

• Complete the setup correctly and connect the printer to a compatible device.

• Check if your printer is getting enough power supply.

• You need to deselect the ‘use printer offline’ option for your printer.

• Select the printer as the default option on your computer or smartphone.

• Remove the printer from your device and then reinstall it, etc.

Question

Why Is My HP OfficeJet Printer Showing Offline?

A number of minor/major problems can get your printer into offline mode. Here are some causes that are most common:

• Incorrect printer configuration.

• Weak or unstable network between the printer and computer.

• Using an outdated printer driver/software or an outdated device operating system.

• The printer and PC are connected to a weak or unstable network.

• The "printer setup" is not done properly, or it is facing some glitches.

• Facing the system settings issues on the device the printer is connected to.

• Selecting the option to use your printer offline, and several others.   

Question

How Do I fix HP Printer Offline Issue on Mac?

You can face the offline issue with your printer if it is connected to the Mac. Usually, you face the issue due to various minor or major problems with the hardware or software. To get rid of this problem, you need to reset and restart your device first. If that does not help, then you need to re-add your printer and create the manual IP system. Apart from that, getting additional help will be beneficial if you are unable to fix the issue on your own.

Source: How to Get HP OfficeJet Printer Back Online