Is your HP printer showing an offline status on the display? It’s frustrating, isn’t it? You’re all set to print an important document, and suddenly your printer shows an error message indicating it’s offline. This issue usually occurs due to common technical glitches in the printer or incorrect printer settings. If you are facing this problem, this guide will help you resolve it quickly, so read it till the end and try all the methods provided here.
The problem may get fixed in one attempt, or you may need to follow three to four methods. Stay patient and check whether your HP printer returns to an online state and resumes printing normally.
Check that your printer is properly connected to the device via network, USB, or Ethernet. Verify that the wires are securely connected and that the printer’s power light is on, indicating it is powered on. Also, verify that your printer and computer are on the same wireless network. If you're using a wireless connection, confirm that the printer’s Wi-Fi light is lit and not blinking. If it is blinking, it may indicate a weak or unstable network connection.
Let’s start with the fundamental method: simply restart your devices to resolve the technical glitch and get your printer back online.
Close all open programs on your computer, and click the Windows icon at the bottom.
Click on the power button, and choose Restart.
Allow the computer to restart.
Press the power button on the printer to turn it off.
Disconnect the printer’s power cord from the wall outlet.
Wait for 1-2 minutes, and then reconnect the power cord to the wall outlet.
Press the power button to turn it on.
Unplug the 'power cord' of the router from the wall outlet.
Reconnect the power cord to the wall outlet after 30 seconds.
When this setting is enabled on your computer, your HP printer may appear offline. However, you can easily uncheck this option by following the steps given below.
Go to the Start menu on the computer, and search for Settings.
Navigate to Settings > Bluetooth & Devices, then select Printers & Scanners.
Select your printer’s name from the given list, and then click the Open Print Queue option.
Click Printer in the next window, then deselect the “Use Printer Offline” option to bring it back online.
This is how you can make your HP printer online. If the issue persists, you can go with the next troubleshooting method.
A default printer is the one your computer uses by default when you send a print command. When the printer is not set as the default, your computer may show 'offline error messages'. Here are the steps to set it as the default printer.
Press the Windows and I keys together to open Settings.
Select the Bluetooth & Devices option, and click on Printers & Scanners.
Turn off the “Let Windows manage my default printer” option.
Choose the printer that you want to set as the default.
Finally, click Manage, then select Set as default.
Now, whenever you send a print command, your computer will recognize the HP printer as the default.
Printer drivers are important for proper communication between the printer and the computer. Therefore, if your printer goes offline, there is a high chance that its drivers are outdated or corrupted. You should visit HP’s official website and update the printer drivers using these steps.
Visit support.hp.com, and select the Software and Drivers option at the top bar.
Select "printer" as your product type, and search for your printer model in the search field.
You’ll see a list of necessary printer drivers to choose from.
Select the Download button next to the suitable printer software.
Allow it to download, and save it under the Downloads folder on your PC.
Go to the Downloads folder, and double-click on the driver’s file.
Grant permission to run it on your system.
An installation progress bar will appear; let it finish, then wait until it completes.
That’s "how to update the HP printer drivers". Once your printer drivers are updated, the HP printer will get back online.
Question
If your printer shows an offline status, it may be caused by loose connections, the wrong wireless network, outdated printer drivers, incorrect printer settings, or a stuck print queue.
Question
It's easy to get an offline printer online. You can check the printer connection and restart your printer, computer, and router. Plus, set your printer as the default, and update the HP Printer Drivers. Following all these methods will get your printer back online.
Question
Learn 'How to Reconnect the printer to Wi-Fi', turn the printer on and make sure it is near the router. Open the HP Smart app and follow the on-screen steps to add the printer. Also, you can use the printer’s screen to choose your network and enter the password.