Concept 10

🛠️ Concept 10 – Accountable in All Things

“Every service responsibility should be matched by an equal service authority—the scope of authority should always be clearly defined.”

In Concept 10, we bring clarity to commitment. When someone takes on a service role, we don’t leave them guessing. We define the boundaries of their responsibility, and we empower them with just enough authority to carry it out. No more, no less.

It’s where freedom meets accountability. Where trust is balanced by transparency. Where everyone knows their lane—and how to honor it in service of the whole.