Model Deadline without Wizard

Posted on Sep 20, 2012 at 3.38 PM - Kuala Lumpur, Malaysia

Aside from using wizard, we can also set model deadline monitoring manually. However, unlike model deadline with wizard, which always has 1 end point for workflow, the workflow will have 2 possible end points. The work item which miss the deadline will still be available to the original agent, but at the same time a new branch with additional step to create new work item to other agent as backup can be added.

1. Instead of using the wizard, we can also set model deadline monitoring manually at the chosen step

2. Once you have set the model deadline, then automatically another outcome branch is added to the chosen step, where you can send out another work item to another agent as backup for example, or it can be as simple as to send out reminder to the agent, after all the standard notifications are used up. Please refer to simple deadline monitoring on how to use standard notifications.

Life is beautiful! Let's make it meaningful and colorful!