Terms and Conditions
Please read these Terms and Conditions carefully and make sure that you understand them before using our website and/or signing up to the Services. By using this website or the services offered on the websites of the Organizer or its projects, you accept all the specified Terms and Conditions. If you do not agree with any portion of these Terms and Conditions or Additional Terms published on the websites - leave the website and stop using the Services.
IUGTE is a Society that offers Customers a possibility to register for attending cultural and entertainment events, leisure activities and related services.
The following terms and conditions (“Terms and Conditions ”) apply to Customers who use the website, products and services offered on the site of IUGTE and other sites of the Organizer. These Terms and Conditions comprise an “Agreement” between you, the Customer, and us, IUGTE - the Organizer.
These Terms and Conditions are a legally binding agreement between you and IUGTE governing your access to and use of the Services and setting out your rights and responsibilities when you use the Services. By using any of our Services (including browsing a Site), you are agreeing to these Terms and Conditions. If you do not agree to these Terms and Conditions, please do not use or access the Services. If you will be using the Services on behalf of an entity (such as on behalf of your employer), you agree to these Terms and Conditions on behalf of that entity and its affiliates and you represent that you have the authority to do so. In such a case, "you" and "your" will refer to that entity as well as yourself.
We may amend these Terms and Conditions from time to time. You should check our website from time to time to review the current Terms and Conditions, as they are binding on you. Certain provisions of these Terms and Conditions may be superseded by expressly designated legal notices or terms: located on particular pages at the website; or notified to you, from time to time.
The IUGTE organization has a number of representatives (volunteers) in the territory of the EU and other countries. In some cases, these individuals can act on behalf of IUGTE.
Unless you have entered into another written contract or agreement with us, your contract with us will always include at least the Terms and Conditions set forth in this document. Please read these Terms and Conditions carefully.
The Customer applies for the Services by filling-in the on-line Application form and accepting these Terms and Conditions, or by enrolling through email, in which case Terms and Conditions are accepted automatically.
A confirmation email is sent to the e-mail address specified by the Customer after the Application form has been received and considered by the Organizer.
When you apply you may be required to provide additional documents as ID document, evidence of your previous qualifications and other necessary documents. If requested, this will mean that you must provide the Organizer with a clear and legible copy or scan of the original document(s).
Registrations are binding and are reviewed in the order in which they are received. Each program is open to a limited number of participants. If more applications are received than conditions allow, the Organizer will create a waiting list and inform the Customers of their position on the list.
Costs for travel, overnight accommodation, meals, and other personal needs are not included in the event or program fee. Exceptions to this rule will be specifically stated in the program description.
Applications from Customers under 18 y.o. for the events, courses and programs organized by IUGTE are considered each individually, discussed and coordinated with the parents/guardians depending on the program objectives, duration and venue. Any Customer under 18 y.o. must provide the Organizer with a letter from a parent/guardian, where in the clear form there is granting permission from a parent/guardian allowing participation in the Organizers program, event or course. The scanned original letter with wet signature, and the scanned copy of Passport, must state the Customer's full name, her/his/their date of birth, passport number, postal address and a wet signature of a parent confirming that he/she/they give permission to participate in the program and will cover all expenses related to the Customer's participation in the Program. Customers under 16 y.o. require a parent's or guardian's presence at the venue during the program.
IUGTE reserve the right to refuse admission to, or eject from the Event, any person at its sole and absolute discretion, including (without limitation) any person who fails to comply with these Terms and Conditions or who in the opinion of IUGTE represents a security risk, nuisance or annoyance to the running of the Event. You agree to comply with all reasonable instructions issued by IUGTE its representatives, employees and/ or subcontractors or the venue owners at the Event.
You acknowledge that if you wish to use the wifi or other instruments provided by us at an Event, you do so at your own risk and IUGTE accepts no liability for the use, or misuse of this service. You may need to agree with additional terms and conditions with the provider(s) of these instruments at an event in order to gain access.
Once officially registered, the Organizer will send the Customer a confirmation of registration and other pertinent information. The Customer must comply with the payment deadlines and instructions sent to them by the organizer. The Service is only guaranteed when payment has been received by the Organizer in full and on time.
The Organizer shall receive payment in full amount to provide the Customer with the Service/Product. Customers are responsible for covering all applicable fees/charges/commissions/currency exchange rates when completing their payments for the Services.
In cases where an invoice has been raised, if no indication of the time for payment is previously mentioned on the Order, each invoice must be paid in cleared monies within 14 calendar days from the date of invoice.
In case of payment for Services by the means of bank transfer, you are obliged to inform us about the completed payment by sending an image of documents confirming payment for services to the email address indicated on the website.
Prices for each Event, where applicable, are correct at the time of publication. IUGTE reserves the right to change the prices at any time. Any changes will not affect registrations which have already been confirmed by us (if other is not stated in the Invoice).
IUGTE assumes no liability whatsoever whereby an Event is cancelled, rescheduled or postponed due to an event outside of our control. An event outside of our control includes but is not limited to: supplier or contractor failure, act of God, war, fire, strike, extreme weather, terrorist attack, venue damage, flood, military action or any other emergency beyond our control (Force Majeure Event).
If by reason of any Force Majeure Event, IUGTE is delayed in or prevented from performing any of its obligations under these Terms, then such delay or non-performance shall not be deemed to be a breach of these Terms and no loss or damage shall be claimed by you by reason thereof. Our obligations shall be suspended during the period of the delay or non-performance and both parties shall each use reasonable endeavours to mitigate the effect of the Force Majeure Event.
COVID 19 Cancellation Policy
We ask that you stay at home and do not attend our workshops if you are feeling symptomatic or have been advised by your GP to self-isolate. If you are unable to attend the workshop you can reschedule your participation for other dates. Please email us as soon as you can before the course if you know that you will not be able to join the workshop.
If the Organizer or Customer needs to cancel the event or activity for any reason relating to Covid-19, there will be a rescheduling of the event, an alternative event or activity can be suggested, or alternative products to the same or higher value may be offered.
We will endeavour to provide the most equitable and supportive solution for the Customer.
General Cancelation Policy
In the event that the Organizer cancels the event by its subjective decision, there will be written notification to the Customer or the information will be published on the sources of the Organizer, such as the social media, website, program webpage and other publicly available sources. Cancellation of the Program, unless by reason of Force Majeure, will result in a refund of the Total Fee to the Customer.
In case of cancellation during activities, or failure to appear at an agreed date and time, a refund claim is excluded. If activities are confirmed, but the customer does not make use of the reservation, the Organizer reserves the right to claim the entire payment from the customer named on the registration.
The Customer may have a legal right to withdraw agreement without giving any reason within a 14 day withdrawal period. In the case of a contract for services, this withdrawal period expires 14 days from the day the contract was concluded. The contract is deemed concluded from the moment the Customer paid the fee for particular Service.
To meet the cancellation deadline, you must advise us that you wish to cancel before the cooling-off period has expired. You should be aware at the time of booking that, outwith the statutory 14 days cooling-off period, there is no automatic right to cancel, and there will be no refund of fees.
To exercise the right of withdrawal, you must inform us at iugte.events@gmail.com, indicating the following information: Full name and email specified when placing an order; the name of the service (training program, training or service package); date of order; payment information; reasons for refusing services, as well as other necessary information.
You understand that if you violate the procedure for processing a refund request or do not provide us with the specified information, we have the right to refuse the refund and not consider your request.
We will confirm receipt of the withdrawal request by email at the address specified during the ordering process. If you do not receive written confirmation within 5 working days from the moment the letter was sent, please contact our support service at an alternative email indicated on the website.
If the Customer exercises the right of withdrawal from this contract, we shall reimburse to you all payments received from you without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back if any, or you have supplied evidence of having sent back the goods, if any, whichever is the earliest.
You will not benefit from a legal right to cancel your contract with the Organizer if your contract with IUGTE is for the provision of services related to leisure activities for a specific date or period.
Note that you will not benefit from a legal right to withdraw your contract if:
-Your contract with the Organizer is for the provision of services related to leisure activities for a specific date or period;
-Your contract with the Organizer is for the provision of services related to the delivery of digital content other than on a physical carrier.
The Organizer aims to ensure that the courses are accessible. Customers with specific needs, should prior to Registration inform the Organizer about their requirements.
All the documents and any other content supplied by the Organizer before, during or after the Course are under intellectual property rights and can not be copied, duplicated, edited, published or processed in any way without the Organizer’s written permission.
The responsibility of the Organizer is to organise the Program and provide the conditions for the comfortable and available training process for the Customers. The Program`s content is prepared and presented by invited qualified Tutors and the Organizer is not responsible for the training documentation’s correctness and completeness nor for the results, which could be achieved through the Program.
The content of the Program is planned over the long term and is under constant quality control. To ensure its quality, continuous adjustments are necessary. Therefore, the Organizer reserves the right to further develop the curriculum and to make changes regarding title, content, days, places, dates and lecturers. These shall not entitle Customers to cancellation, nor to a reduction in the fees, nor to claims for damages.
It is the policy of IUGTE to expressly forbid any forms of harassment. As used here, harassment means any verbal, written, visual, or physical acts that are offensive in nature, intimidating, unwelcome, or that could reasonably be taken as objectionable. Harassment is prohibited on the ground of sex, race, religion racial or linguistic origin, creed, pregnancy, family status, age, political convictions, disability or citizenship.
The Customer agrees that the Organizer can publish (on internet, in mass media, in the printed press and elsewhere) and exploit otherwise photos, video and audio material of the Program with Customers participation. The Customer who do not wish their images to be used in the above-mentioned way, must inform the Organizer before the start of the Program. If such information is not sent to the Organizer, the Customer’s agreement is considered to be received.
The Organizer can also index the trading names and logos of organisations and enterprises, whose employees have taken part in the Program. If the Customer does not wish this information to be published, this should be communicated to the Organizer before the start of the Program. If such information is not sent to the Organizer, the Customer’s agreement is considered to be received.
All personal information of the Customer will be kept confidential and will not become available to third parties except when this is required by law.
In order to comply with the law on the protection of intellectual property, it is agreed that the Customers have no right to record audio/photo/video during the Event and its territory.
The Organizer and the Customer agree that any other confidential information, which can appear during the course can not be transmitted to any third person, except the case when the law demands that.
It is necessary to notify in advance the Organizer about any physical limitations that you as Customer may have, and to adjust the participation with the leader of the Program beforehand.
If you have particular support needs or disabilities which may affect your ability to undertake all or part the Program, you are required to disclose these and communicate these in full to the Organizer.
The Organizer reserves the right to reject an Application or terminate the Customer’s enrolment in the Program if the Customer’s participation represents a risk to their health and safety or to the health and safety of others, or if, in the opinion of Organizer, the Customer’s physical or mental condition makes the Customer unable or unlikely to complete the Program successfully.
Every Customer is responsible for their own physical condition during the event, course or program organized by IUGTE.
It is necessary that the Customer have appropriate accident and medical insurance. The Customer must take out medical insurance to ensure coverage during participation in the Program (particularly if they have known medical needs that may require attention). The insurance must be valid in the territory of the country where the IUGTE Program takes place.
The Organizer shall under no circumstances whatsoever be liable to the Customer whether in contract, tort (including negligence), for breach of statutory duty, or otherwise for any loss, delay, damage, arising under or in connection with these Terms for, loss of profits, loss of sales or business, loss of agreements or contracts, loss of anticipated savings, loss of or damage to goodwill, any indirect or consequential loss (including, but not limited to, any travel or accommodation costs).
Copyright on the Organizer’s websites, all materials sent by email to Customers or provided by Organizer to Customers in other ways, are owned by or licensed to IUGTE and all rights are reserved. You may not copy, distribute, enter into a database, display, perform, create derivative works from, transmit, or otherwise use any materials from the websites, except that you make a reasonable number of machine-readable copies of the web site materials only for personal, non-commercial use, and only if you do not alter the text or remove any trademark, copyright, or other notice displayed on the web site materials.
Logos or trademarks on the Organizer website and on the websites owned by the Organizer are trademarks owned by IUGTE. You may not use these Trademarks in connection with any product or service that does not belong to Organizer, or in any manner that is likely to cause confusion among users about whether we are the source, sponsor, or endorser of the product or service, or in any manner that disparages or discredits us.
Information on the nature, scope and location of the collection, as well as the processing, transfer and use of personal data, can be found in our Privacy Policy.
www.iugte.com and other websites of the Organizer are sites operated by IUGTE Society (40008071321). IUGTE is a not-for-profit organization registered in Latvia at Elku iela 2, Vidzemes priekšpilsēta, Rīga, LV-1012, Latvia. Tel.: 37126680271. You can contact us by writing at iugte.events@gmail.com
This agreement, and any dispute, controversy, proceedings or claim of whatever nature arising out of or in any way relating to this agreement or its formation (including any non-contractual disputes or claims), shall be governed by and construed in accordance with English law.
As a consumer, you will benefit from any mandatory provisions of the law of the country in which you are resident. Nothing in these Terms and Conditions affects your rights as a consumer to rely on such mandatory provisions of local law.
The language of these Terms and Conditions is English. In case the Customer needs a translation of these Terms and Conditions, it is Customers responsibility to ensure its accurate translation for own convenience. If there is a conflict between the English version and a translated version, the English version will control and shall prevail in case of any inconsistencies with translated versions, if any.