Knowledge Management

Understanding Knowledge Management | KM Vs IM | Organisational KM Maturity | Why Employ KM

4 Aspects:

Strategy
People
Process
Technology

About Knowledge

Understanding Knowledge Management

What is KM?

Range of practices for knowledge
- Identification
- Creation
- Visualization
- Representation
- Sharing, Distribution and Transfer
- Purpose, planning, implementation, monitoring, review
As Strategy
- For Information technology infusion into work processes
- As part of Human Resource Management
- Holistic strategy: Organisational Strategy/ Human Resource Management/ Knowledge management
- Framework, policies, initiatives, programs, procedures, processes, jobscope
- To develop intellectual Capital
As Library function
- Posterity purposes
- Means of reporting and accountability

Concepts used in KM

Data Vs Information V Knowledge Vs Wisdom
Types of knowledge
- Tacit Knowledge – subconsciously understood and applied, difficult to articulate, developed from direct experience and action and shared through interactive conversation, story-telling and shared experience
- Explicit knowledge – Precise, codified, written, represented, compiled and possibly documented.
- Declarative Knowledge – Shared, explicit understanding of concepts, categories and descriptors that lay foundations for effective communication and knowledge sharing in organizations.
- Procedural Knowledge – knowledge of how a process occurs or is performed, often laying foundation for efficiently coordinated action in organizations
- Causal knowledge – knowing why a process is present
- General knowledge – broad, publicly available and independent of particular events
- Specific knowledge – context specific, exchanged especially among different communities.

Difference Between IM Vs KM

Objective Based Vs Practiced Based Notions of Knowledge

Determining Organisational KM Maturity

Why employ KM?

Knowledge society and post-industrial society
- Knowledge is of central importance to advanced economies
- Knowledge is key to organizational performance
- Organizations and work have become more knowledge intensive
- Knowledge/Service-based Economy
- Knowledge and Information intensity of economic/social life
- Growing importance of theoretical knowledge to solve today’s problems
- Changes in roles and skills needed: Framework for 21st Century Learning: Information, Media and Technology Literacy/Competency
Issues facing organisations
- Lack of value from ever present bloated and ever-expanding data/info/knowledge assets
- Existing IT infrastructure that creates barriers to effective information management
- Need to identify disablers and shift organizational culture
- Requirements to establish standards
- Move from hierarchical linear to networked cyclical process in information handling
- Need for sound decision making by leaders whose decisions are enabled by accurate, complete and relevant information
- Loss of expertise, work processes when staff leave
- Retain expert knowledge when codified and documented
Organizational Benefit
- Improved Performance
- Competitive advantage
- Leverage expertise of people
- Lessons learnt transfer
- Development of collaborative practices
- Facilitate and manage organizational innovation and learning
- Increase network connectivity and information flow within and between organizations
- Manage proliferation of data and information in complex environments and allow employees to access appropriate information sources
- Manage intellectual capital and intellectual assets
- Ensure Continuity as individuals return and new workers are hired
- For Benchmarking
Pragmatic Reasons
- An Enabler for Measurements/KPIs
- For Accreditation

Resources

About Knowledge Management Links:

http://www.kmworld.com/
http://kmonadollaraday.wordpress.com/
Business Dashboards using netvibes: http://business.netvibes.com/index.php?track=homepagesur
ERP the Right Way: http://gbeaubouef.wordpress.com/

Articles

When ERP Methodologies Goes Wrong (Article)
The Art of Filing, Managing your Documents and Your Time (Article)

(From Personal Document)

Google Sites

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