Tacit Knowledge – subconsciously understood and applied, difficult to articulate, developed from direct experience and action and shared through interactive conversation, story-telling and shared experience
Declarative Knowledge – Shared, explicit understanding of concepts, categories and descriptors that lay foundations for effective communication and knowledge sharing in organizations.
Procedural Knowledge – knowledge of how a process occurs or is performed, often laying foundation for efficiently coordinated action in organizations
Causal knowledge – knowing why a process is present
General knowledge – broad, publicly available and independent of particular events
Specific knowledge – context specific, exchanged especially among different communities.
Difference Between IM Vs KM
Objective Based Vs Practiced Based Notions of Knowledge
Determining Organisational KM Maturity
Why employ KM?
Knowledge society and post-industrial society
Knowledge is of central importance to advanced economies
Knowledge is key to organizational performance
Organizations and work have become more knowledge intensive
Knowledge/Service-based Economy
Knowledge and Information intensity of economic/social life
Growing importance of theoretical knowledge to solve today’s problems
Changes in roles and skills needed: Framework for 21st Century Learning: Information, Media and Technology Literacy/Competency
Issues facing organisations
Lack of value from ever present bloated and ever-expanding data/info/knowledge assets
Existing IT infrastructure that creates barriers to effective information management
Need to identify disablers and shift organizational culture
Requirements to establish standards
Move from hierarchical linear to networked cyclical process in information handling
Need for sound decision making by leaders whose decisions are enabled by accurate, complete and relevant information
Loss of expertise, work processes when staff leave
Retain expert knowledge when codified and documented
Organizational Benefit
Improved Performance
Competitive advantage
Leverage expertise of people
Lessons learnt transfer
Development of collaborative practices
Facilitate and manage organizational innovation and learning
Increase network connectivity and information flow within and between organizations
Manage proliferation of data and information in complex environments and allow employees to access appropriate information sources
Manage intellectual capital and intellectual assets
Ensure Continuity as individuals return and new workers are hired
For Benchmarking
Pragmatic Reasons
An Enabler for Measurements/KPIs
For Accreditation
Resources
About Knowledge Management Links:
http://www.kmworld.com/
http://kmonadollaraday.wordpress.com/
Business Dashboards using netvibes: http://business.netvibes.com/index.php?track=homepagesur
ERP the Right Way: http://gbeaubouef.wordpress.com/