Management Consulting

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Governmental Consultants

• US (Mainly External)
  • Computer Sciences Corporation's Federal Consulting Practice
  • Accenture
  • Booz Allen Hamilton
  • Deloitte Consulting
• UK (Internally provided consultancy services)
  • Local Government Association: Improvement and Development Agency
  • Public Health: National Support Teams
• India (Government Linked)
  • NABARD (National Bank for Agriculture and Rural Development) Consultancy Services: For Agriculture, Rural development and Management
  • Agriculture Finance Corporation Limited
• Europe
  • Visibility for Management Consultancy Services European Standard EN 16114:2011 - http://www.en16114.eu/
• New Zealand
  • Management Consultants Vs Professional Contractors
    • Management Consultants:
      • For Strategic Review and Strategy Execution
      • Provide advice and fixed deliverables for fixed fee
    • Professional Contractors
      • Hourly or daily rate providing specialist services
  • Multinational Vs Sole Practitioners Vs Members of Small Consultancy Practices

Management Consultancy Institutions or NGO Organisations

• IMC Institute of Management Consultants
• IC Institute of Consulting (UK) - http://www.iconsulting.org.uk/ - Formerly IBC
• ICMCI The International Council of Management Consulting Institute - http://www.icmci.org/

Management Consulting Firms

• Types of Consultancy Firms
  • Multinational Consultancy Firms
  • Members of small Consultancy practices
  • Sole Practitioners
• Modes of Payment
  • Fixed Deliverables for Fixed Fee
  • Hourly or daily rate for Specialist Service
• World's Leading Management Consulting Firms
  • Accenture PLC - https://www.accenture.com/sg-en - World's Largest Consulting Firm by Revenue
• The Big Three Management Consultancy Firms
  • McKinsey & Company - http://www.mckinsey.com/
  • Boston Consulting Group - https://www.bcg.com/
  • Bain & Company - http://www.bain.com/
• The Big Four Audit Firms (That invested in Strategy Consulting Markets)
  • Deloitte - http://www2.deloitte.com/sg/en.html
  • KPMG - http://www.kpmg.com/sg/en/pages/default.aspx
  • PwC - http://www.pwc.com/sg/en.html
  • Ernst & Young - http://www.ey.com/ / http://www.ey.com/SG/en/home
• List of Consulting Firms - https://en.wikipedia.org/wiki/List_of_management_consulting_firms

People and their Perspectives

Publications/ Articles

Qualifications

• Offered by Institute of Consulting
  • Consultancy
    • Certified Management Consultant
    • Certificate in Management Consulting Essentials
    • Diploma in Management Consulting
  • Business Advisory
    • Certificate in Business Support
    • Diploma in Business Support
    • Certified Business Adviser

OUTLINES

What is it? Based on Wikipedia

1. Practice of helping organisations improve performance
2. How?
   1. Analysis of existing organisational problems
   2. Development of plans for improvement
   3. Through several external and objective management consultants based on their specialised expertise
   4. Sharing Industry 'best practices"
   5. Caveats:
      1. Specific nature of situations under consideration is limited in transfer and practice from one organisation to another
      2. Consultants may bring their own proprietary methodologies or frameworks to guide the identification of problems and serve as basis for recommendations
   6. Organisational Change Management Assistance
   7. Development of Organisational Capacity
      1. coaching skills
      2. Process analysis
      3. technology implementation
      4. strategy development
      5. operational improvement services
3. Functions/ Areas of Action (8 Task Categories)
   1. Strategic Management
   2. Operations Management
   3. Industrial Engineering
   4. Organisational Psychology
   5. Industrial Psychology
   6. Organisational development
   7. Project Management
4. Approaches towards Management Consulting
   1. Spectrum From Prescriptive approach by an expert Vs facilitative approach by internal staff
      1. Expert Approach
         1. Consultant takes role of expert and provides expert advice or assistance
      2. Facilitative Approach/ Process Consulting
         1. Consultant focuses less on specific or technical expert knowledge and more on process of consultation
   2. Current Vs Future Approach
      1. Future Approach: Emphasis on language and alignment of people within an organisation of a common vision of future of organisation Read "Three Laws of Performance"
5. Management Consulting Firms Structure
   1. Structured Matrix: Type of Consulting Vs Industry Focus

1. Specialisation by 'boutique' consultancies
   1. Information Technology Consulting
   2. Human Resource Consulting
   3. Virtual Management Consulting
   4. Change Management
   5. Strategic Review
   6. Project and Programme Management
   7. Procurement
   8. Organisational Design etc
1. Criticism of Management Consulting
   1. Overuse of buzzwords
   2. Reliance on and propagation of management fads
   3. Failure to develop plans that are executable by client (gaps and inconsistencies)
   4. Mismatch between management consulting advice Vs ability of executives to create change (often resulting in substantial damage to existing business)
   5. Delivery of empty promises or stating the obvious
   6. Lack the experience to base their advice
   7. Bringing few innovations, offering generic and 'prepackaged; strategies and plans that are irrelevant to client's particular issue
   8. Prioritise own firm's interest before that of clients
   9. Promise of firms to deliver on sustainability of results
   10. Promise of audits to measure project results unmet due to disconnect between client and firms after project closes
   11. Disassembly of the consultancy business - consultants quit midway in project
   12. providing only analysis reports (No actionables)
   13. Fee Disputes
       1. High Fees, Low ROI
       2. Junior Consultants charging senior rates
       3. Overbilling for days not worked
   14. reselling similar reports to multiple clients as custom work
   15. Lack of Innovation
   16. Speed at cost of quality
   17. Unresponsive large firms, Lack of (smaller) client focus
   18. Lack of clarity of deliverables in contracts
   19. Not customizing specific research report criteria
   20. Lack of secrecy and confidentiality

GUIDES

PERSPECTIVES