Accreditations, Standards and Frameworks

Holistic Organisation Management Models

OIQ, Organizational Integrated Quality
EFQM Excellence Model,

Spring Singapore

SPRING Singapore (Site)
Standards Seminars (Site) - By Spring
Standards E-Shop (Site) - By Spring

EFQM

Organisation
- European Foundation for Quality Management (Site)
Software and Tools
- EFQM using Excellence Manager (Site) - application with modules for the writing of submission document, assessment and follow up on the action plans related to the gap report.

ISO

List of <Interesting> ISOs

ISO 9000 (Wiki) - Quality Management
ISO 9001:2008 - Quality Management System
ISO26000 Social Responsibility (Site)
ISO50001 Energy Management Standard
ISO14000 Environmental Management

Resources

ISO on Environmental Protection (ISO Site)
Publications on Management and Leadership Standards (ISO Site)
Videos on
- ISO9000 http://www.iso.org/iso/iso9000_video
- SIO14001 http://www.iso.org/iso/iso14001_video

Reviews

EFQM

From (Wiki)

What is it?
- Non-prescriptive framework that helps to understand the often complex cause and effect relationship within an organisation.
- The EFQM Excellence Award recognises organisations that have achieved an outstanding level of sustainable excellence, based on assessment against the EFQM Excellence Model.
- Research correlation between adoption of holistic model and improved results:
  - Dr. Vinod Singhal of the Georgia Institute of Technology and Dr. Kevin Hendricks of the College of William and Mary.[1]
- To improve the results it achieves, the organisation must improve what it does.
Use of model (four ways)
- To help determine where an organisation is on their journey towards excellence.
- To provide a common language to enable the exchange of ideas and information, both within and outside the organisation.
- To integrate existing & planned activities, improving organisational efficiency and effectiveness.
- To provide a basic structure for the organisation's management system.
How to use it?
- Self-assessment
  - Gives management team holistic overview of the whole organisation.
  - Outputs from self-assessment used as part of their business planning process and use the EFQM model as a basis for operational and project review.
- 9 box "Cause and Effect" diagram.
  - five 'enablers': what an organisation does
    - Leadership
    - Strategy
    - People
    - Partnerships & Resources and Processes
    - Products & Services
  - four 'results': what an organisation achieves
    - Customer Results
    - People Results
    - Society Results
    - Key Results.

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